Operations Manager

**SUMMARY:** **Great operations don't happen by chance. They require strong leadership, accountability and someone who knows how to turn performance targets into results.** **POSITION INFO:** Our client is looking for an experienced Operations Manager to lead and strengthen its operational functions within a fast-paced financial services environment. Reporting to the Head of Operations, you will oversee multiple departments, lead managers and team leaders, and ensure that operational processes consistently meet business objectives. A key part of the role will involve managing debt review operations, maintaining service delivery standards, driving productivity and ensuring compliance with relevant industry legislation. This opportunity is suited to a confident leader who can balance strategic oversight with hands-on operational management, while building a culture of accountability, performance and continuous improvement. Key Responsibilities Oversee the day-to-day operations of multiple departments, ensuring efficient workflows, consistent processes and achievement of business targets. Lead, mentor and develop departmental managers, team leaders and operational employees, driving performance, accountability and team effectiveness. Monitor departmental KPIs, productivity, quality and turnaround times, identifying performance gaps and implementing corrective action plans. Manage debt review operations, overseeing application processing, documentation, legal processes, negotiations with credit providers, client account administration and follow-ups. Drive client service excellence by monitoring customer satisfaction, addressing complaints and ensuring escalated matters are resolved effectively. Oversee operational compliance, risk management and internal controls, ensuring adherence to the National Credit Act, applicable debt review regulations and company policies. Prepare and present operational performance reports to Executive Management, highlighting results, challenges and opportunities for improvement. Minimum Requirements Minimum 5-7 years' management experience within an operational environment. Registered Debt Counsellor. Proven experience managing multiple departments, operational teams and team leaders. Experience in the debt review, financial services or credit industry will be advantageous. Demonstrable experience in operational reporting, KPI management, performance monitoring and process improvement. Strong understanding of operational compliance, risk management and internal controls. A qualification in [Business Management](/Jobs/business-management-jobs.asp "Business Management Jobs"), Operations Management or a related field will be advantageous. Proficiency in Microsoft Office, particularly Excel, and operational reporting systems. Key Competencies Strong leadership and people management capabilities. Excellent communication and stakeholder engagement skills. Strategic thinking, analytical ability and sound decision-making. Strong problem-solving and conflict-resolution skills. Excellent planning, organisation and time management. A results-driven mindset with the ability to promote accountability and achieve operational objectives. The opportunity: Take ownership of a diverse operational function, influence business performance and lead teams towards improved productivity, stronger service delivery and sustainable results. If you are an experienced operational leader with a background in debt review and the ability to drive performance across multiple departments, this could be your next career move. Ready to lead from the front? Apply today! For more exciting opportunities, please visit: I also specialise in recruiting: Financial Directors Chief Financial Officers Financial Managers Financial Accountants Management Accountants Financial Controllers Cost Accountants Payroll All [Finance](/Jobs/finance-jobs.asp "Finance Jobs") C-Suite If you have not received any feedback within two weeks, please consider your application unsuccessful. Your profile will be retained on our database for consideration for other suitable roles or positions. Onkutlwile Mositi Researcher: Finance & Supply Chain Email: [ ](\\") * * *