General Manager

**Company Description** Sandpiper Hospitality is guided by a strong “Spirit of Welcome,” shaping how the organization engages associates, guests, communities, investors, and partners. Founded with an entrepreneurial mindset, the company strives to blend genuine hospitality with strong financial performance. Sandpiper Hospitality is focused on growth driven by consistently exceeding expectations for service and results. The organization combines hospitality expertise with financial discipline to remain reliable, innovative, and accountable. Team members are encouraged to contribute to a culture where every interaction reflects a true Sandpiper Welcome. **Role Description** The General Manager is a full\-time, on\-site role based in Chesapeake, VA, responsible for overseeing all hotel operations and ensuring an exceptional guest experience. Day\-to\-day responsibilities include leading and coaching the team, managing staffing and scheduling, and maintaining high standards for service, cleanliness, and safety. The General Manager oversees budget performance, revenue management, and cost controls, while monitoring key performance indicators to achieve operational and financial targets. This role requires close collaboration with corporate leadership, vendors, and community partners, as well as handling guest concerns and service recovery with professionalism. The General Manager also ensures compliance with company policies, brand standards, and regulatory requirements, fostering a positive workplace culture that supports associate development and retention. **Qualifications** * Leadership and management skills, including team supervision, performance coaching, and conflict resolution. * Operational expertise in hotel or hospitality management, covering front desk, housekeeping, and maintenance coordination. * Financial and analytical skills, such as budgeting, forecasting, revenue management, and interpreting operational reports. * Strong communication and interpersonal skills for engaging associates, guests, and stakeholders in a professional manner. * Customer service skills focused on delivering a welcoming guest experience, handling complaints, and service recovery. * Organizational and problem\-solving abilities to prioritize tasks, manage multiple responsibilities, and respond to issues quickly. * Knowledge of compliance and safety standards, including local regulations, brand requirements, and risk management practices. * Proficiency with hotel management systems, basic office software, and technology used in daily operations. * Previous experience as a General Manager or in a senior hospitality leadership role is strongly preferred. * High school diploma or equivalent required; a bachelor’s degree in hospitality management, business, or related field is beneficial. * Ability to work flexible hours, including evenings, weekends, and holidays, as needed to support operations.