Bilingual Customer Service Rep.

**Job Description** Job Description **Job Description** Responsible for ensuring that all clients/passengers are given the information they need in a professional and effective manner. This position plays a fundamental role in the quality of service that is provided to our clients/passengers. CSRs are responsible for answering general phone lines, providing answers for general inquiries, and handling customer complaints. In some locations CSR will also perform Station Attendant duties. **Job Specific Responsibilities** * Call customers to advise about changes or cancellations of scheduled runs. * Responds to client inquiries (i.e., destinations served, pricing, departure/arrival times, directions to terminal) all the while providing outstanding customer service. * Responsible for cash management and compliance. * Operates cash register and/or credit card equipment. * Sells and processes ticket orders via telephone, internet, and over the counter. * Responsible for closing the terminal including preparation of cash bank deposits, sales report and depositing in safe box. * Maintains a professional working relationship with partnering retail agencies. * Completion of required documentation for transactions made with partnering retail agencies. * Daily accurate reporting of tickets sold and cash collected. * Effectively answer calls on multi\-line system, appropriately greet callers and correctly route calls and screen calls as required. * Greeting visitors while following procedures in notifying employees or departments the visitor/vendor is requesting to see. * Utilize good judgment when confronted with the resolution of both internal and external conflict. * Responsible for money transfer transactions * Assist customers with luggage ID tags and transfer to luggage compartment * Other duties as assigned. **Experience** * 1 year of job\-related experience * Bilingual (Spanish/English) **Education** * High school diploma or equivalent **Physical Demands** Sedentary \- Exerting up to 10lbs. occasionally or negligible weights frequently; sitting most of the time. **Benefits** * Medical Plan * 401K * Free life Insurance * Vacations Paid * And many more!!