Manager, Product Management

Job Description: **Responsibilities** * Owns product strategy and execution for the Servicing Vault domain — document storage, document audit, and related AI\-driven capabilities * Sets the overarching roadmap the team executes against; balances near\-term delivery with long\-term platform vision * Define and own the Servicing Vault strategy, translating business goals into a multi\-quarter product roadmap * Drive requirements and prioritization for document storage architecture, retention/audit workflows, and compliance\-driven features * Identify and scope AI/automation opportunities within document audit and vault operations (e.g., anomaly detection, auto\-classification, exception handling) * Partner with engineering, compliance, and servicing operations to ensure vault capabilities meet regulatory and investor requirements * Act as the primary product voice for Servicing Vault in client and internal leadership conversations * Manage trade\-offs across competing priorities and communicate roadmap changes clearly to stakeholders **Knowledge and Experience** * 5\+ years of product management experience within mortgage servicing * Strong business acumen — able to connect vault/document capabilities to servicer economics, compliance risk, and operational efficiency * Working knowledge of document management, audit trails, or regulatory storage requirements in a servicing or lending context * Experience shaping strategy (not just executing a backlog) — has owned a roadmap from vision through delivery * Comfortable partnering with engineering on AI/ML\-adjacent features, even without a technical background **Preferred Knowledge and Experience** * Familiarity with MSP or comparable servicing platforms * Exposure to compliance/audit frameworks (investor, agency, or regulatory) * Prior experience introducing AI\-driven functionality into a legacy operational workflow \#LI\-MA2 \-: Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.