Chat Support Representative

After Hours Pediatrics Urgent Care provides specialized medical care for children during evenings, weekends, and holidays. We are committed to helping families access timely, reliable healthcare services and ensuring that parents and guardians receive the information and support they need. ### **About the Job** We are seeking a friendly, organized, and customer-focused Chat Support Representative to assist parents and guardians through online chat and other digital communication channels. The successful candidate will respond to general inquiries, provide appointment and service information, help resolve non-clinical concerns, and direct medical questions to the appropriate healthcare professionals. Location: United States - (Remote) Pay: $33.28 - $35.39 ### **Responsibilities** * Respond promptly and professionally to incoming live chat messages. * Assist parents and guardians with questions about clinic hours, locations, appointments, and available services. * Provide accurate information using approved company resources and procedures. * Escalate clinical questions, urgent concerns, and sensitive matters to the appropriate staff. * Maintain accurate records of customer interactions and follow-up requests. * Protect confidential patient information and follow applicable privacy policies. * Collaborate with administrative and healthcare teams to deliver a positive customer experience. ### **Requirements** * High school diploma or equivalent. * Strong written communication and customer service skills. * Basic computer proficiency and the ability to manage multiple chat conversations. * Excellent attention to detail, organization, and problem-solving abilities. * A professional, patient, and empathetic approach when communicating with families. * Reliable internet access and a suitable remote working environment. * Ability to follow established procedures and maintain confidentiality. ### **Bonus Points** * Previous experience in live chat, customer support, call centers, or administrative assistance. * Familiarity with appointment scheduling systems or customer relationship management (CRM) software. * Experience supporting customers in a healthcare or pediatric setting. * Knowledge of patient privacy practices, including HIPAA requirements. ### **Perks** * Remote work opportunity within the United States. * Supportive and collaborative team environment. * Opportunity to develop customer service and healthcare administration skills. * Meaningful work supporting families seeking pediatric healthcare services.