Call Center Agent

**Call Center Agent** **ABOUT FIVE RIVERS HEALTH CENTERS** Five Rivers Health Centers is a Federally Qualified Health Center (FQHC) that serves as a medical home for underserved individuals and families throughout Dayton and Xenia, Ohio. Our mission is to provide access to quality, comprehensive, and respectful care for all patients and the communities we serve, regardless of their ability to pay. Each year, more than 27,000 patients receive high-quality medical, dental, vision, and behavioral health services across our six locations, totaling more than 90,000 visits annually. Driven by our mission, the dedicated team at Five Rivers Health Centers is empowered to make a meaningful difference in the lives of our patients and strengthen the communities we serve. **Position Overview** The **Call Center Agent** supports the mission and vision of Five Rivers Health Centers by working directly with patients as the first point of contact to efficiently schedule, cancel, and/or confirm appointments while maintaining patient confidentiality. **General Responsibilities** * Answers inbound calls from patients in a courteous and empathetic manner, confirms patient demographics, insurance information, and referral requirements, routes messages to other departments, providers, and staff in a clear and concise manner after accurately verifying information. * Provides appointment details and associated follow-up information. * Documents patient interactions in the electronic health record accurately. * Resolves patient questions and escalate issues or complaints as appropriate. * Documents patient refill requests * Other duties as assigned **Qualifications** * High School diploma or equivalent required * Associates Degree in the healthcare or business field preferred * Minimum of one year of customer service experience required * Windows-based computer experience required * Medical terminology knowledge preferred **Benefits** Five Rivers Health Center offers a complete benefits package including medical insurance, dental insurance, vision insurance flexible spending accounts, health savings accounts with employer contributions, health reimbursement account, 9 1/2 paid holidays, 20 paid vacation & sick days, short-term disability, long-term disability, life insurance, wellness incentive, organization incentive, retention bonus, tuition discounts and 401(k) with employer contribution. EOE/M/F/D/V Job Type: Full-time Pay: From $18.00 per hour Expected hours: 40.0 per week Benefits: * 401(k) * 401(k) matching * Dental insurance * Flexible schedule * Health insurance * On-the-job training * Paid time off * Referral program * Vision insurance Application Question(s): * Desired rate of pay: Education: * High school or equivalent (Required) Experience: * Customer service: 1 year (Required) * Windows-based computer : 1 year (Required) Work Location: In person