Assistant General Manager

**Assistant General Manager** **About the Role** We are seeking a **hands\-on, people\-focused, and results\-driven Assistant General Manager** to support the daily operations of our Hilton\-branded hotel. This position is ideal for an experienced hospitality leader who is passionate about creating exceptional guest experiences, developing team members, and maintaining high operational standards. Working closely with the General Manager, the Assistant General Manager will help oversee all aspects of hotel operations, ensure compliance with Hilton brand standards, support financial and operational performance, and foster a positive environment where both guests and team members feel valued. The ideal candidate is a visible and engaged leader who is comfortable working alongside the team, solving problems, making decisions, and stepping in wherever needed to ensure the hotel operates smoothly. **Key Responsibilities** **Hotel Operations \& Guest Experience** * Support the General Manager in overseeing daily hotel operations and ensuring compliance with Hilton brand standards and company policies. * Maintain high standards of guest service, operational efficiency, cleanliness, safety, and overall hotel presentation. * Ensure guests receive friendly, professional, and timely service throughout their stay. * Respond to guest questions, concerns, and complaints promptly and professionally, using sound judgment to resolve issues and enhance guest satisfaction. * Monitor guest feedback and assist with initiatives designed to improve guest satisfaction scores and the overall guest experience. * Maintain a welcoming, energetic, clean, and comfortable hotel environment consistent with Hilton service standards. * Maintain a visible presence throughout the hotel and lead by example through exceptional hospitality and professionalism. **Leadership \& Team Development** * Foster a positive, collaborative, and team\-oriented culture focused on guest satisfaction and employee engagement. * Lead, coach, motivate, and develop associates across Front Office, Housekeeping, Maintenance, Breakfast, and other operational areas. * Assist with recruiting, interviewing, hiring, onboarding, training, scheduling, and performance management. * Provide ongoing coaching and feedback to help team members achieve performance and service expectations. * Promote clear communication and teamwork across all hotel departments. * Support the General Manager in maintaining appropriate staffing levels based on occupancy, business demand, and operational requirements. **Quality, Safety \& Hotel Standards** * Conduct regular inspections of guest rooms, public areas, entrances, hallways, breakfast areas, lobby, back office, and other hotel facilities. * Ensure the complimentary breakfast area, lobby, and guest\-facing areas remain clean, organized, properly stocked, and welcoming. * Uphold hotel standards for cleanliness, safety, security, maintenance, and overall property condition. * Support hotel emergency\-response procedures and ensure associates understand and follow applicable safety and security protocols. * Identify operational or maintenance concerns and coordinate with the appropriate departments to ensure timely resolution. **Financial \& Operational Performance** * Support the General Manager in achieving the hotel's operational and financial objectives. * Assist with labor management, scheduling, cost control, and operational efficiency. * Monitor staffing and productivity levels to ensure resources are aligned with business needs. * Assist with maintaining accurate operational records, completing required reports, and following established procedures. * Help identify opportunities to improve efficiency while maintaining guest service and quality standards. **Manager\-on\-Duty Responsibilities** * Perform **Manager\-on\-Duty (MOD)** responsibilities as scheduled. * Provide hands\-on operational support during busy periods, high\-occupancy dates, or staffing shortages. * Make timely decisions and address operational challenges when the General Manager is unavailable. * Ensure smooth communication between departments and provide leadership throughout the hotel during assigned MOD shifts. * Perform other duties and responsibilities as assigned by the General Manager, management, or ownership. **Qualifications** * **2–4 years of hotel operations experience**, with Hilton brand experience strongly preferred. * Previous supervisory or management experience in a hotel environment is required. * Experience with Front Office, Housekeeping, Breakfast, and general hotel operations is highly desirable. * Strong leadership skills with a genuine passion for coaching, developing, and supporting team members. * Guest\-focused mindset with the ability to handle challenging situations and resolve problems quickly and professionally. * Excellent verbal and written communication skills. * Strong organizational skills and attention to detail. * Ability to multitask, prioritize responsibilities, and make sound decisions in a fast\-paced hotel environment. * Ability to work collaboratively with employees at all levels of the organization. * Familiarity with Hilton systems such as **PEP, R\&I, GRO, Kipsu**, and other Hilton operational platforms is a plus. * Flexible schedule availability, including weekends, holidays, and varying shifts as operational needs require. If you are passionate about hospitality, enjoy developing people, take pride in operational excellence, and are ready to make a meaningful impact on both the guest experience and hotel performance, we would love to hear from you. **What We Offer** * Competitive salary * Hilton travel benefits and hotel discounts * Opportunities for professional growth and development Benefits: * Employee discount Work Location: In person