Bilingual Care Scheduling Coordinator

**Become a Hero and join us on our mission to help underserved kids!** * Generous pay * PTO and paid holidays * Career growth within your practice and the region * Medical, dental, vision insurance, 401K & more **Position Overview** We are currently seeking a **Bilingual Care Scheduling Coordinator** to convert calls of non-English speaking patients to appointments through a high-quality and compassionate educational experience in support of our patients' overall health. **This is a remote position.** **Pay range: $18.50/hr** **Job Responsibilities** * Schedule appointments requested and agreed to by the patient or responsible party * Translate conversation and documents in English from a foreign language * Answer all inbound calls and complete required outbound phone calls, emails, or chats in an attentive and professional manner * Answering patient inquiries, translate patient/company needs, and solve patient issues * Resolve customer support problems * Take ownership over call quality, utilizing reference materials and tools, scripting, etc. to ensure positive outcomes **Job Qualifications** * At least one year of customer service or call center experience * Bilingual in Spanish * Adequate typing skills (30+ wpm) * Demonstrated experience with Windows * Ability to work a flexible schedule In addition to the job description, you will be asked to perform other duties that support the business and our mission. Compensation: $18.50