Call Center Representative - Park Medical, Southfield

**Position Summary:** The role of the Call Center Representative is to manage incoming and outgoing calls in a friendly, professional and compassionate manner. The Call Center Representative must strive to resolve calls efficiently and satisfactorily with minimum follow\-up required. **Essential Functions and Responsibilities** **:** * Answer and/or make calls to patients efficiently and accurately to address their needs, concerns or other issues, ensuring that patients feel supported and valued. * Engage in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. * Understand and strive to meet or exceed Call Center metrics while providing excellent consistent customer service. * Resolve inquiries during the call; send Communications Center Messages for assistance toward resolution only when absolutely necessary. * Utilize software, databases, scripts, and tools appropriately. *Required:* * High School Diploma or GED * Minimum 6 months of Patient Access, Medical Billing or Customer Service work experience Additional Information * Schedule: Full\-time * Requisition ID: 26011085 * Daily Work Times: 8:00am \- 5:00pm * Hours Per Pay Period: 80 * On Call: No * Weekends: No