customer service representative

millennialtoolinc is seeking a customer service representative to deliver reliable, high-quality support to customers. ### **Position Summary** As a Customer Service Representative, you’ll be the primary point of contact for customers, helping resolve questions and issues with professionalism and care. You’ll ensure each interaction is handled efficiently, accurately, and in a way that reflects a customer-first mindset. In this remote full-time role based in Aston, PA, you’ll use strong communication and problem-solving skills to support customers, collaborate with internal teams, and contribute to an excellent service experience. ### **Key Responsibilities** * Provide timely, accurate responses to customer inquiries through available support channels * Diagnose issues, troubleshoot problems, and work toward resolution while maintaining a positive customer experience * Document customer interactions and outcomes clearly to support continuity and quality * Escalate complex cases as needed and follow through to ensure customers receive appropriate next steps * Maintain service standards by adhering to established processes, response expectations, and quality guidelines ### **Required Qualifications** * Demonstrated experience providing customer service or support in a fast-paced environment * Strong written and verbal communication skills with the ability to explain solutions clearly * Ability to remain calm and professional while managing multiple customer requests * Basic proficiency with common business tools used to track, document, and manage customer inquiries * Dependability and accountability in meeting performance and service expectations ### **Preferred Qualifications** * Experience in customer support roles involving troubleshooting or order/service-related inquiries * Familiarity with documenting case notes and maintaining organized, accurate records * Ability to adapt to changing priorities and learn new processes quickly * Experience collaborating with other teams to resolve issues end-to-end ### **Compensation** Monthly salary: $35.00 - $60.00