Case Manager

Essential Duties and Responsibilities Client Assessment and Service Coordination * Identify client needs, strengths, barriers, and available support systems. * Assist clients in accessing appropriate mental health, medical, social, and community services. * Coordinate referrals and follow up to determine whether services were initiated and client needs are being addressed. * Collaborate with clinical staff to support individualized treatment and service planning. * Assist clients with navigating community resources, including housing, transportation, employment support, benefits, and other eligible services. * Monitor changes in client needs and communicate significant concerns to the appropriate clinical personnel. Client Support and Advocacy * Establish professional, respectful relationships with clients and support person-centered care. * Encourage client participation in treatment and recovery planning. * Advocate for access to appropriate services while respecting client rights, preferences, and confidentiality. * Coordinate communication with families, providers, and other authorized parties when appropriate. * Recognize potential crisis situations and promptly follow agency procedures for escalation and referral. Documentation and Medicaid Compliance * Complete accurate, timely, and individualized service documentation in the agency's electronic health record. * Document services provided, coordination activities, referrals, client responses, and progress toward identified goals as required. * Ensure documentation supports the service delivered and complies with applicable Medicaid, managed-care, and agency requirements. * Follow applicable confidentiality, HIPAA, client rights, incident reporting, and record-retention policies. * Participate in audits, quality assurance reviews, and corrective actions when required. * Meet established productivity and documentation deadlines without compromising service quality or compliance. Team Collaboration and Training * Participate in clinical staffing, case consultations, team meetings, and required supervision. * Maintain communication with the assigned supervisor and appropriate members of the treatment team. * Complete required onboarding, compliance, Medicaid service-delivery, and ongoing competency training. * Maintain professional boundaries and perform duties within the scope of assigned responsibilities and qualifications. Minimum Qualifications * Education and experience consistent with the specific position, applicable Texas Medicaid requirements, and the agency's contracted program. * Experience in mental health, behavioral health, social services, case management, or community-based support preferred. * Strong written and verbal communication, organizational, documentation, and problem-solving skills. * Ability to work effectively with individuals from diverse backgrounds and with varying support needs. * Ability to maintain confidential records and comply with agency policies and applicable laws. * Valid driver's license and reliable transportation if required for community-based client services.