Customer Success Manager

**Remote Opportunity \- Canada, US** We're always looking for exceptional people. If you're passionate about what you do and want to be part of a pioneering team building purpose\-built software for industrial equipment and commercial field service industry, we want to hear from you! RUX Software is a fast\-growing Microsoft Business Central ISV serving 500\+ clients globally across equipment rental, construction, scaffolding, trenching/shoring, oilfield services, medical equipment, and related verticals. We're engineered to fit the industries we serve, and we hire people the same way. **Overview** Leads the design, development, testing, release, and support of complex Business Central and cross\-platform mobile solutions. Serves as a technical leader by making sound design decisions, mentoring developers, resolving difficult technical problems, and improving engineering quality and delivery practices. **Responsibilities** * Customer Value Realization. * Ensure customers achieve defined success outcomes. * Drive product adoption and usage growth. * Monitor health scores and risk indicators. * Proactively identify gaps in value realization. * Retention Management. * Own renewal readiness and forecasting. * Mitigate churn risks early. * Conduct business reviews (QBRs / EBRs). * Develop documented success plans. * Expansion \& Growth. * Identify expansion opportunities (seats, modules, usage). * Partner with Sales on upsell execution. * Position additional value use cases. **Qualifications** * Relevant experience and demonstrated capability appropriate to the scope and level of the role. * Strong communication, collaboration, judgment, and accountability for results. * Experience in SaaS, ERP, Microsoft Dynamics 365 Business Central, or RUX customer industries is beneficial where applicable. **Equal Opportunity Employer** RUX Software is an equal opportunity employer. We welcome candidates of all backgrounds and are committed to a workplace where employees are treated with dignity and respect.