Customer Service Sales Manager

**Title:** Team Leader / Customer Service \& Sales Manager – Travel \& Sports (Remote, US) **Location:** Denver, CO (Remote — open to candidates based in CO, TX, or the West Coast) **Pay range:** $100,000–$120,000 USD annually, based on experience **About Keith Prowse Travel** Keith Prowse Travel is a premium sports and events travel company, and Official Travel Partner for Roland Garros, Formula 1, the Monaco Grand Prix, the FIFA World Cup, and the Australian Open. Founded in 2007 and headquartered in Sydney, we're expanding our US operations and looking for an experienced Team Leader to build, recruit and run our US customer service and sales team. **The role** You'll build this team from the ground up — recruiting and training consultants, then managing their day\-to\-day performance across inbound and outbound activity. This is a hands\-on selling role as much as a leadership one: you'll carry your own sales responsibility on high\-value client relationships and premium hospitality packages, while setting the standard for the team to follow. You'll be accountable for team output and quality of service, with the credibility that comes from closing business yourself. **What you'll do** * Recruit, hire and train a customer service and sales team from scratch * Sell directly — manage high\-value client relationships and close premium travel and hospitality packages personally * Manage day\-to\-day inbound and outbound activity, including workflow, targets and quality standards * Coach and develop team members, handling performance conversations directly * Own escalations and step in on client relationships when needed * Adapt processes and approach as the US operation grows and changes — this is a new market for us, and no two weeks look the same * Work closely with our global teams on package design, allocations and supplier relationships **What we're looking for** * Proven team leader or manager experience, ideally 5\+ years, with real accountability for people and performance * A genuine sales background — comfortable carrying and hitting personal targets, not just overseeing others' * Background in either travel or sports sales — real industry knowledge, not a generalist customer service history * A mature, steady leadership style — comfortable setting standards and having direct conversations with your team * Highly adaptable — able to build process where none exists yet, and comfortable with ambiguity in a growing operation * Confidence managing both inbound and outbound customer contact channels **Compensation \& Benefits** * Base salary: $100,000–$120,000 USD, based on experience including commission * Health, dental and vision insurance * 401(k) with employer match * Paid time off and public holidays * Remote\-flexible role **How to apply:** Please ensure your application includes a cover letter outlining why you're interested in this role and any relevant information supporting your application. Pay: $100,000\.00 \- $120,000\.00 per year Benefits: * 401(k) matching * Dental insurance * Flexible schedule * Health insurance * Paid time off * Vision insurance Application Question(s): * Are you able to work extended hours and / or be contactable around event periods ? Work Location: Remote