Customer Support Specialist

Overview: **Champion Window \- Customer Support Specialist (on\-site position)** As a Customer Support Specialist, you will work with customer support concerns, including scheduling warranty appointments, ordering parts, and maintain customer records through the process of installation and service. **NOT** a reomote position \- on\-site position. Responsibilities: * Answer incoming customer experience support concerns including promptly returning messages via phone, text and email * Make outbound calls to customers to provide updates on installation and service status * Schedule warranty appointments for the Service Department * Enter and maintain all customer records and job\-related information into CRM Database * Provide work orders to Service Measure Tech daily * Audit orders for accuracy after confirmation is uploaded * Generate and distribute Uninstalled and Accounts Receivable reports prior to scheduled meeting * Provide support for PSG/CSC for assigned division(s) * Manage routine customer concerns and help facilitate escalated customer concerns and ensure timely resolution * Process electronic credit card and check payments * Assist with receiving product(s) in CRM Database and/or F\&O * Support division(s) in Accounts Receivable collections and management * Other duties as assigned Qualifications: * High school diploma or GED equivalent * 5 year’s customer support experience preferred * Experience in the home improvement industry a plus * Must be service\-oriented team player with high a high energy level; capable of multi\-tasking, self\-direction and working well with others * Able to communicate clearly both verbal and written; customer service/multi\-phone line experience helpful * Excellent work ethic, solid attendance record and attention to detail * Excellent written and oral communication skills including phone skills Champion Window is an Equal Employment Opportunity Employer If you need assistance with completing the online application due to a disability, please contact Champion Window. Today \& Every Day, ***CHAMPION*** Thanks Our Veterans! Now Hiring and Honoring Veterans. Apply today to find your next challenging career. \#INDC Also, we offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more.