Assistant General Manager

**Job Overview** **FUNCTIONS / RESPONSIBILITIES** **Operational Leadership** * Perform all operational property duties in the absence of the General Manager. * Ability to work a flexible schedule. Long hours are often required, including evenings, weekends, and holidays. * Have a clear and working understanding of where the property is from a budgetary and financial standpoint. * Must be able to work with and understand financial information, hotel operating statements, and basic arithmetic functions. * Daily interaction with guests in all public areas, as well as daily interaction with employees, supervisors, and managers throughout the hotel. * Be familiar with and comfortable with all necessary reporting in all departments and hold department managers accountable for timely and accurate reporting. * Ensure brand standards, operational standards, and service standards are consistently executed throughout the hotel. * Perform daily property walks, guest room inspections, grounds inspections, and overall building monitoring practices. * When necessary, assist other departments and employees with any tasks requested by a supervisor or manager. * Support department leaders in achieving service, revenue, quality assurance, and Hilton performance goals. **Lifestyle Hospitality & Guest Experience Leadership** * Champion the unique identity, history, and culture of The Printing House Hotel and ensure all guest interactions reflect the spirit of a lifestyle hotel experience. * Inspire team members to deliver authentic, personalized service that exceeds guest expectations and creates memorable stays. * Promote and uphold Hilton and Tapestry Collection brand standards while maintaining the hotel's independent character and local Nashville connection. * Foster a culture that embraces creativity, hospitality, community engagement, and meaningful guest relationships. * Encourage team members to share local knowledge and recommendations that enhance the guest experience and connect visitors with Nashville's music, dining, arts, and cultural scene. * Monitor guest feedback through Hilton channels, guest surveys, online reviews, and direct guest interactions, implementing service recovery and improvement strategies when needed. * Collaborate with department leaders to create unique guest experiences, hotel activations, and community partnerships that align with the lifestyle positioning of the property. * Serve as a visible and approachable leader throughout the hotel, engaging with guests and team members daily. * Ensure guests experience the distinct personality, storytelling, and sense of place that define The Printing House Hotel. **Leadership & Culture** * Lead by example through a hands-on, service-focused leadership style consistent with The Printing House Hotel's culture and values. * Foster a positive, inclusive, and engaging work environment where team members feel valued, supported, and empowered. * Coach, mentor, and develop team members to achieve operational excellence and professional growth. * Support recruitment, onboarding, engagement, and retention efforts focused on attracting hospitality professionals who embrace lifestyle hospitality and guest-centric service. * Promote Hilton's hospitality culture while encouraging innovation and entrepreneurial thinking that enhances the unique guest experience at The Printing House Hotel. * Maintain composure and objectivity under pressure while presenting a professional, caring, and positive demeanor at all times. * Effectively handle workplace issues, including anticipating, preventing, identifying, and solving operational and employee-related challenges. * Be effective at listening to, understanding, and clarifying concerns raised by guests and team members. * Ensure service standards training and leadership development are taking place in each department. * Communicate and enforce all company, hotel, and departmental policies fairly and consistently. **Financial & Business Acumen** * Assist with budget preparation, forecasting, labor management, and expense control. * Monitor departmental performance and support achievement of financial goals. * Identify opportunities to improve revenue generation and operational efficiencies. * Maintain awareness of market conditions, competitor positioning, guest trends, and local Nashville events that may impact hotel performance. * Support ownership and management company initiatives to maximize profitability and guest satisfaction. **Brand & Quality Assurance** * Ensure compliance with Hilton brand standards, Tapestry Collection requirements, and company operating procedures. * Maintain readiness for Hilton QA inspections and internal operational reviews. * Support implementation of brand initiatives, guest loyalty programs, and operational enhancements. * Drive guest satisfaction scores and Hilton Honors engagement. **KNOWLEDGE AND SKILLS** **Education** Post high school education preferred, including hospitality management, business administration, or related field. Hospitality certifications or specialized training are desirable. **Experience** Experience required by position is four to five years of employment in hotel operations, hospitality management, or a related leadership position with this company or another organization. **Preferred Qualifications** * Strong understanding of lifestyle hospitality concepts, experiential guest service, and boutique or independent hotel operations. * Knowledge of Hilton systems, programs, service standards, and Hilton Honors preferred. * Passion for guest engagement, local culture, and creating memorable hospitality experiences. * Excellent interpersonal skills with the ability to build relationships with guests, team members, ownership representatives, community partners, and vendors. * Strong written and verbal communication skills. * Ability to inspire, coach, and lead diverse teams. * Excellent organizational, problem-solving, and decision-making skills. Pay: $80,100.00 - $90,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee discount * Flexible schedule * Health insurance * Paid time off * Vision insurance Work Location: In person