Customer Service Representative

**Overview** We are seeking a dynamic and enthusiastic Customer Service Representative to join our team! In this vital role, **As a Customer Service Representative at Springfield Plastics, Inc., you will act as a liaison, provide product/service information, taking order placements and resolving any emerging problems that our customer accounts might face with accuracy and efficiency. The best candidate for the Customer Service Representative position is genuinely excited to help. They are patient, empathetic, and passionately communicative.** **Job Responsibilities Include** * Communicate through email, phone and in person * Answer phones and route calls on a multi-line phone system. * Ensure excellent service standards. * Respond efficiently to inquiries. * Maintain high customer satisfaction. * Take and monitor orders in a timely fashion. * Tracking orders, inventory and shipping. * Utilize software to process orders and shipping paperwork. * Other duties as assigned **Requirements** * High school diploma or GED * Highly proficient in Microsoft Excel and Microsoft Outlook * Experience in Microsoft Dynamics or other CRM system preferred * Highly proficient in Data Entry * 10-Key experience preferred * Phone etiquette * Detail oriented * Multi-task and prioritize in a fast-paced environment * Motivation to learn new things * Communication skills * Reliable you will serve as the first point of contact for our valued clients, providing exceptional support and ensuring their needs are met with professionalism and care. Your energetic approach and excellent communication skills will help foster positive relationships, resolve inquiries efficiently, and contribute to a welcoming office environment. This paid position offers an exciting opportunity to develop your administrative and customer service skills while making a meaningful impact on our clients’ experience. **Duties** * Respond promptly and professionally to customer inquiries via multi-line phone systems, email, and in-person interactions * Manage client communications with clarity, courtesy, and active listening to ensure satisfaction * Utilize productivity software such as Microsoft Office, spreadsheets, and Word processing tools to document interactions, update records, and prepare reports * Handle data entry tasks accurately using computer literacy skills, including QuickBooks for invoicing or record keeping when applicable * Maintain organized filing systems and manage office supplies to support smooth daily operations * Assist with front desk duties including greeting visitors, managing appointment calendars, and coordinating meetings * Support office management tasks such as scheduling, calendar management, and basic clerical duties to enhance overall productivity **Qualifications** * Proven experience in customer service or administrative roles with strong clerical skills * Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with spreadsheets and data entry processes * Excellent phone etiquette with experience operating multi-line phone systems and handling high call volumes * Bilingual abilities are highly desirable to serve diverse client needs effectively * Strong organizational skills with the ability to prioritize tasks efficiently and manage time effectively * Technical proficiency with office management tools such as QuickBooks or similar software is a plus * Demonstrated computer literacy including typing speed, proofreading accuracy, and familiarity with productivity software * Previous office experience or personal assistant experience preferred for understanding administrative workflows Join us in delivering outstanding customer support while advancing your professional skills in a vibrant team environment! Pay: $23.77 - $28.63 per hour Expected hours: 40.0 per week Benefits: * Flexible schedule Work Location: In person