Customer Service Representative

***Customer Service Representative*** **Blue Diamond Industries** Lexington, KY Full-Time | Hybrid Turn your attention to detail into an exceptional customer experience. Are you organized, a strong communicator, and someone who enjoys solving problems and helping others? Join Blue Diamond Industries as a **Customer Service Representative** and help keep our customers informed, their orders accurate, and deliveries moving forward. As a customer’s primary contact after an order is placed, you’ll work closely with our internal teams to provide dependable support from order entry through delivery. If you take pride in getting the details right and following through, we’d love to hear from you! What You’ll Do * **Keep customers informed:** Answer questions about order status, product availability, shipping schedules, and delivery dates. * **Get the details right:** Enter and review purchase orders, verifying pricing, quantities, product specifications, and delivery requirements. * **Stay ahead of issues:** Monitor shipments and proactively communicate tracking information, delays, and delivery updates. * **Find solutions:** Resolve customer concerns professionally and involve the appropriate team when additional support is needed. * **Work as a team:** Partner with Sales, Quoting, Operations, and Shipping to coordinate orders, address challenges, and support expedited delivery requests. * **Keep records organized:** Prepare and maintain order acknowledgements, confirmations, shipping documents, and supporting records. * **Build relationships:** Provide responsive, courteous service that earns trust with customers and coworkers. What You'll Bring * A high school diploma or GED. * At least **one year of customer service or sales experience preferred**. * Strong attention to detail and a commitment to accurate order entry. * Excellent organization, time management, and the ability to prioritize multiple requests. * Clear, professional communication and strong interpersonal skills. * Proficiency in Microsoft Office, along with strong analytical and math skills. * A positive, proactive attitude and flexibility when priorities change. Why Join Blue Diamond? Your work will make a difference every day—helping customers get answers, supporting successful deliveries, and connecting the teams that make it all happen. We value people who bring our core values to life: **Team Player, Dedicated & Driven, People Centric, Passionate, and Open & Honest.** Ready to Make an Impact? Bring your problem-solving skills, attention to detail, and customer-first mindset to Blue Diamond Industries. **Apply today—we look forward to learning more about you!** Pay: From $50,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Flexible spending account * Health insurance * Health savings account * Life insurance * Paid time off * Vision insurance Experience: * Customer service: 1 year (Required) Work Location: In person