Assistant hotel- manager

**Overview** Join our dynamic hospitality team as an Assistant Hotel Manager and play a vital role in delivering exceptional guest experiences while overseeing daily hotel operations. This energetic position offers the opportunity to lead hospitality teams, manage financial and operational aspects, and ensure that our property maintains the highest standards of service. If you’re passionate about hospitality management, multilingual communication, and creating memorable stays for guests, this is your chance to thrive in a fast-paced, rewarding environment. **Duties** * Assist the Hotel Manager in overseeing all aspects of hotel operations, including front desk activities, guest services, and housekeeping coordination. * Supervise and motivate hospitality teams to deliver outstanding customer service aligned with hotel standards. * Manage hotel reservation systems and property management systems (PMS) to ensure accurate bookings and guest information. * Oversee revenue management strategies to maximize occupancy rates and profitability through effective pricing and promotional initiatives. * Monitor and manage hospitality operations budgets, ensuring financial efficiency while maintaining high service quality. * Handle guest relations by addressing inquiries, resolving complaints promptly, and ensuring guest satisfaction at all touchpoints. * Coordinate with human resources for staffing needs, training programs, and maintaining a positive team environment. * Conduct night audits and oversee financial operations related to check-ins, check-outs, billing, and cash handling. * Ensure compliance with hotel guest service standards, health & safety regulations, and property policies. * Utilize multi-line phone systems with professional phone etiquette to assist guests and handle inquiries efficiently. **Experience** * Proven supervisory experience within the hospitality industry, preferably in hotel or resort settings. * Strong background in hotel management, including overseeing daily operations and managing hospitality teams. * Experience with revenue management techniques and hospitality reservation systems (such as Opera or similar platforms). * Demonstrated ability to manage budgets, financial operations, and human resources effectively. * Multilingual or bilingual skills are highly desirable to communicate with diverse guests and staff. * Familiarity with property management systems (PMS), front desk operations, night audit procedures, and multi-line phone systems. * Excellent managerial communication skills combined with a passion for delivering exceptional guest services. * Previous experience working in resort environments or large-scale hotels is a plus. Join us to lead a vibrant team committed to excellence in hospitality! This paid position offers valuable opportunities for growth within the industry while making a positive impact on every guest’s stay. Pay: $17.00 - $20.00 per hour Work Location: In person