Senior Account Coordinator---Senior Clinical Field Specialist- CMA,RN, PC-bilingual -spanish

**Senior Clinical Account Coordinator \- Spanish speaking Required** \| Full\-Time \| Field\-Based **Compensation: 70K Plus** **ROLE OVERVIEW** The Senior Account Coordinator is a field\-based clinical role responsible for managing complex accounts and coordinating full care pathway support—from patient identification and insurance verification through product fitting, education, and outcomes follow\-up. This role operates with a high degree of autonomy, serves as a clinical resource for junior staff, and drives consistent provider and patient experience across the territory. **KEY RESPONSIBILITIES** **Patient \& Provider Support** * Manage complex, high\-volume accounts across patient evaluation, product fitting, and longitudinal follow\-up. * Deliver hands\-on clinical support in wound care, lymphedema, compression, vascular, or rehabilitation settings. * Lead patient and caregiver education on product use, compliance, and care expectations. * Escalate complex clinical cases to leadership with clear documentation and recommended next steps. **Order Management \& Documentation** * Own end\-to\-end order coordination—ensuring accurate documentation, payer compliance, and timely patient access. * Independently manage prior authorizations, insurance appeals, and DME/HME coverage requirements. * Maintain audit\-ready CRM records of patient status, field activity, and case progression. **Account Development \& Workflow Integration** * Build trusted relationships with key provider stakeholders to position the organization as a preferred clinical partner. * Implement repeatable clinical protocols across partner sites to improve product utilization and consistency. * Communicate field insights to internal leadership to support continuous improvement in patient experience and territory performance. * Travel 50–75% across assigned region. Comfortable with regional travel. **Team Leadership (Player and coach)** * Work on site with multiple accounts and cat a s a mentor and coach for the team. * Mentor junior Clinical Field Specialists through onboarding, skill development, and daily field guidance. * Serve as the escalation resource for complex clinical, payer, and provider relationship issues. * Contribute to field training materials, SOPs, and best practice documentation **QUALIFICATIONS** * 5 plus years of clinical or patient\-facing healthcare experience **OR 2**\+ years in a field\-based **MedTech or DME role.** * Clinical credentials: Medical Assistant, PTA, CNA, or comparable allied health background. * Proven ability to independently manage complex, multi\-site patient caseloads with measurable outcomes. * Knowledge of prior authorization, payer appeals, and DME/HME coverage and billing workflows. * Highly organized and self\-directed with strong written and verbal communication across clinical and patient audiences. * **50–75% travel expected.** **PREFERRED** * Specialty experience in compression therapy, lymphedema, wound care, vascular rehab, or orthotics/prosthetics. * Experience mentoring or informally leading junior field staff. * Proficiency with CRM platforms and clinical documentation systems; EMR familiarity a plus. * Background in territory management, account planning, or field\-based clinical business development. *Apply now to join a mission\-driven team where your clinical expertise and leadership deliver measurable patient impact.* Pay: From $65,000\.00 per year Benefits: * 401(k) * Dental insurance * Health insurance * Paid time off * Vision insurance Work Location: In person