Community Health Worker

Community Health Worker POSITION SUMMARY The Community Health Worker (CHW) for the Lockney Rural Health Clinic as part of WJ Mangold Memorial Hospital serves in a newly created role by providing community-based outreach and patient navigation services along with managing quality metric programs through the insurance companies. This position acts as a liaison between healthcare providers, social service agencies, and the community to improve access to healthcare and supportive resources. The CHW works collaboratively with healthcare providers, staff, patients, community organizations, and external partners to promote high-quality, patient-centered care and improve health outcomes. ESSENTIAL DUTIES and RESPONSIBILITIES Community Health Worker Responsibilities - Serve as a liaison between patients, healthcare providers, social service agencies, and community organizations. - Conduct outreach activities to identify community needs and connect individuals and families with healthcare and social service resources. - Assist patients in navigating healthcare systems, insurance programs, referrals, and community services. - Provide culturally appropriate health education, disease prevention information, and wellness promotion activities. - Assess barriers to healthcare access and work with patients to develop strategies for overcoming those barriers. - Advocate for patients and families to ensure they receive appropriate services and support. - Develop and maintain partnerships with community agencies, schools, faith-based organizations, and other stakeholders. - Facilitate enrollment in available assistance programs and community resources. - Maintain accurate records of outreach activities, referrals, and patient interactions. - Participate in community events and health promotion initiatives to increase awareness of available services. - Support strategic planning and program development efforts. - Maintain confidentiality and security of patient and organizational information in accordance with applicable regulations. Leadership and Collaboration - Serve as a resource and advocate for patients, families, staff, and community partners. - Promote patient-centered care and health equity initiatives. - Participate in interdisciplinary team meetings and organizational committees. - Support organizational goals related to quality, safety, compliance, and community engagement. - Represent the clinic in community partnerships and collaborative initiatives. REQUIRED QUALIFICATIONS - High school diploma or equivalent required. - Community Health Worker Certification (can be obtained within 6 months of employment). - Knowledge of community resources, healthcare systems, and social service programs. - Experience with electronic health records (EHR) systems and Microsoft Office applications. - Excellent interpersonal, communication, organizational, and problem-solving skills. KNOWLEDGE, SKILLS, and ABILITIES - Ability to build trust and maintain effective relationships with diverse populations. - Strong leadership and team management skills. - Knowledge of healthcare regulations, compliance standards, and quality improvement practices. - Ability to analyze data and prepare reports. - Effective conflict resolution and customer service skills. - Ability to prioritize multiple responsibilities and work independently. - Commitment to cultural competency, patient advocacy, and community engagement. WORKING CONDITIONS - Work is performed in both clinic and community settings. - Frequent interaction with patients, healthcare providers, staff, and community organizations. - Occasional travel within the service area for outreach activities, meetings, and community events. - May require flexible scheduling, including occasional evenings or weekends, based on organizational needs. PHYSICAL REQUIREMENTS - Ability to sit, stand, walk, and move throughout the clinic and community settings. - Ability to lift and carry materials up to 25 pounds. - Ability to operate standard office equipment and computer systems. REPORTS TO: Director of Clinic Services (Lockney) COMPENSATION Compensation commensurate with experience. Position may be eligible for sign-on bonus and relocation reimbursement. Additional Information Position Type : Full Time Shift : Day Closing Date: 11/30/2026Contact Information W. J. Mangold Memorial Hospital 320 North Main Lockney, TX 79241 Phone: 806-652-3373 Fax: 806-652-3732