Customer Service Representative - Victims Outreach Unit

**POSITION OVERVIEW** --------------------- Under the direct supervision of the Victim Outreach Sergeant, the incumbent will assist investigators with contacting victims of crimes, managing cases for follow\-up investigations, fielding concerns of crime victims, completing supplements, and organizing files. Duties and Responsibilities: * Review incident reports referred for investigation * Contact victims to determine whether or not there is additional information and supplement reports * Prioritizes cases * Fields the concerns of crime victims * Performs various clerical duties related to the work, including but not limited to answering phone calls and emails, ordering supplies, etc. * Provides Court testimony when required * Answers court subpoenas * Other duties as assigned This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. **MINIMUM REQUIREMENTS** ------------------------ **This position is only open to current HCSO employees** **For internal transfers, the salary rate is determined by the employee's current job classification as follows:** **Classification change:** Employees currently in a classification other than Customer Service (e.g., Records Specialist, Admin. Assistant, Detention Officer, etc.), if hired, starting salary is at the first step of the Customer Service Classification and will have a new rank date for step pay. **Lateral transfer:** Employees currently employed in the Customer Service job classification in other Divisions, if hired, will maintain their current step pay and rank date. * High School Diploma or Equivalency. * A minimum of one (1\) year of paid work experience in an office environment performing clerical duties. * Must have achieved a “20” or above on the latest employee evaluation attached to the application. * Pass the pre\-employment HCSO Clerical Skills Test with a minimum overall score of 75% and score a typing speed of 35 WPM with 85% accuracy Skilled in: * Record\-keeping principles and practices * Office procedures and practices, including the operation of standard office equipment * Proficiency in utilizing technology, such as software programs, such as MS Office, Word, Excel, Outlook, and Adobe * Organizing and maintaining detailed and accurate records * Communicate effectively, both orally and in writing Ability to: * Observe and record events accurately and completely * Maintain a high level of confidentiality and integrity * Establish and maintain effective working relationships with officers, other agencies, and the public * Must have a good attendance record * Present a professional image as a representative of the Harris County Sheriff’s Office **GENERAL INFORMATION** ----------------------- **PLEASE NOTE:** **Transfer dates are to be determined.** **CLASSIFICATION STARTING SALARY:** $20\.00/HR / $1,600\.00 biweekly / $41,600\.00 annually **For internal transfers, the salary rate is determined by the employee's current job classification as follows:** **Classification change:** Employees currently in a classification other than Customer Service (e.g., Records Specialist, Admin. Assistant, Detention Officer, etc.), if hired, starting salary is at the first step of the Customer Service Classification and will have a new rank date for step pay. **Lateral transfer:** Employees currently employed in the Customer Service job classification in other Divisions, if hired, will maintain their current step pay and rank date. **To Apply:** * Meet the requirements for transfer as stated in the Harris County Sheriff's Office Manual, Section 229, and be in an active status. * Complete online job application (including HCSO employment history and education) * Must have achieved a “20” or above on the latest employee evaluation **Incomplete applications will delay the application process** **Note:** * Submission of an application/transfer request by an employee neither implies nor ensures the transfer will be granted * Transfers will be decided based on the needs and the best interest of the HCSO * Applicant submission of the Job Request Packet does not guarantee an interview **Equal Opportunity Statement** Harris County is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, pregnancy, disability, genetic information, or any other protected class in accordance with applicable federal and state laws.