Product Support Specialist

Are you someone with strong customer support experience with the desire to work from home while also traveling locally? As a product support specialist you'll assist existing clients as a subject matter expert on our Time & Labor platform as well as managing the implementation cycle for on-boarding new clients. Job Profile: * Provide dedicated customer service of the Time and Attendance products to the existing client base. * Manage implementation project plans for new clients including on-site and remote installs, configuration, and customer training. * Act as the primary contact for the client during the implementation process and discusses the implementation plan and timeline. * Ensure ongoing client satisfaction and the highest client retention levels by participating in proactive client calls and other retention oriented programs. * Manage technical support on multiple accounts while delivering exceptional customer service. * Provide on-site software demonstrations to potential clients. * Identify and document any potential improvements in the client life cycle such as training, documentation and system enhancements in order to increase customer satisfaction. * Participate in special projects and company initiatives as requested. Job Requirements: * This is a work-from-home position. A quiet, private work space with broadband internet connection is required. * Ability to occasionally travel onsite to client locations within New England would be helpful but not required. Minimum Qualifications: * Strong technical aptitude and capabilities. * Passion for delivering exceptional customer service and problem solving skills. * Strong attention to detail and time management skills, including the ability to manage multiple projects at one time. * Excellent written and verbal communication skills. * Strong organizational and follow through skills. Preferred Qualifications: * Software implementation experience, preferably in a SaaS environment. * Strong Excel skills. * College Degree in Information Systems or Business Administration. In lieu of degree, 2+ years of relevant work experience * Strong Time & Attendance, Payroll and/or HRIS process knowledge Job Type: Full-time Pay: $50,000.00 - $60,000.00 per year Benefits: * 401(k) matching * Employee assistance program * Health insurance * Paid time off Application Question(s): * Do yo have experience supporting or implementing HR, Payroll or Time & Attendance software solutions? If Yes, please provide details. Education: * High school or equivalent (Required) Work Location: Remote