Network and Infrastructure Engineer

Job Purpose/Summary: ==================== The Senior Network and Infrastructure Engineer is responsible for the design, security, and reliability of Mitchell Hamline School of Law’s network and technology infrastructure. This role leads complex infrastructure projects, serves as the senior technical resource for network and systems issues, and supports cybersecurity, business continuity, and disaster recovery. The position works closely with the Director of Academic Technology and Infrastructure and other IT staff to ensure reliable and secure technology services across the School. ================================================================================================================================================================================================================================================================================================================================================================================================================================================================================================================================================================== Essential Duties and Responsibilities: ====================================== Network and Infrastructure Engineering -------------------------------------- * Design, configure, maintain, and improve the School’s local and wide area network infrastructure, including switches, routers, wireless networks, gateways, VPNs, and related technologies. * Architect, administer, and maintain server, virtualization, storage, and related infrastructure systems. * Architect, configure, and maintain firewall hardware and software and other infrastructure security controls. * Monitor network and infrastructure performance, capacity, reliability, and availability and implement improvements as needed. * Lead major infrastructure upgrades, replacements, migrations, and implementation projects. * Establish and maintain technical standards, configurations, diagrams, and procedures for network and infrastructure systems. * Serve as the senior technical escalation point for complex network, server, and infrastructure issues. Cybersecurity ------------- * Serve as a senior technical resource for infrastructure cybersecurity and support the School’s security program. * Design, implement, monitor, and improve security controls for network, server, firewall, authentication, endpoint, and related infrastructure. * Conduct or coordinate technical risk assessments, vulnerability reviews, security testing, and remediation activities. * Monitor emerging threats and recommend changes needed to protect institutional systems and data. * Support response to cybersecurity incidents, including investigation, containment, recovery, and documentation. * Partner with IT leadership to support security standards, awareness, training, and technology practices. Business Continuity and Disaster Recovery ----------------------------------------- * Develop, maintain, and test infrastructure-related business continuity and disaster recovery plans. * Serve as a lead technical resource during major outages, emergencies, and recovery efforts. * Coordinate backup, recovery, redundancy, and continuity solutions for critical infrastructure systems. * Cross-train IT staff and document recovery procedures to support continuity of operations. Technology Planning and Vendor Management ----------------------------------------- * Research and evaluate infrastructure technologies, services, and emerging solutions. * Recommend hardware, software, services, and infrastructure investments based on institutional needs, security, reliability, and lifecycle considerations. * Review vendor specifications, proposals, and technical designs for suitability. * Serve as a technical liaison with internet, telecommunications, network, security, and infrastructure vendors and service providers. * Coordinate technical implementation and troubleshooting with vendors and external partners. Team and Operational Support ---------------------------- * Provide advanced technical guidance, mentoring, and support to IT team members. * Assist with troubleshooting and operational work when issues require senior-level infrastructure expertise. * Maintain clear technical documentation, policies, processes, procedures, and system records. * Participate in after-hours support for critical infrastructure issues as needed. * Perform other duties as assigned. *An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.* Knowledge, Skills and Abilities: ================================ * Advanced knowledge of enterprise networking, including routing, switching, wireless networking, VPNs, DNS, DHCP, and firewalls. * Strong knowledge of server, virtualization, storage, backup, and related infrastructure technologies. * Strong knowledge of infrastructure cybersecurity principles, controls, and practices, including familiarity with the NIST Cybersecurity Framework or comparable standards. * Knowledge of identity and access management, endpoint security, vulnerability management, logging, and monitoring concepts. * Strong knowledge of business continuity and disaster recovery practices. * Ability to design, document, and implement complex technical solutions and exercise independent technical judgment. * Advanced troubleshooting, analytical, and problem-solving skills. * Strong project management and organizational skills, including the ability to manage multiple priorities and projects. * Ability to communicate technical information clearly to technical and nontechnical audiences. * Strong customer service, collaboration, documentation, and vendor-management skills. Minimum Qualifications: ======================= * Five or more years of progressively responsible experience designing, implementing, administering, and supporting enterprise network and infrastructure environments, or an equivalent combination of education and experience. * Demonstrated experience supporting enterprise switches, routers, wireless networks, firewalls, servers, and related infrastructure. * Demonstrated experience with infrastructure security, backup/recovery, and business continuity or disaster recovery. * Experience leading complex infrastructure implementations, upgrades, migrations, or technical projects. Preferred Qualifications: ------------------------- * Bachelor’s degree in computer science, information technology, cybersecurity, or a related field. * Experience supporting technology services in higher education or another mission-driven professional environment. * Relevant professional certification such as Cisco CCNA/CCNP, CompTIA Network+/Security+, Microsoft, Fortinet, Palo Alto, or (ISC)² certification. * Experience with cloud or hybrid infrastructure and security technologies. Physical and Mental Demands: ============================ * Regular computer, video conference, and telephone use. * Ability to communicate effectively with IT colleagues, vendors, faculty, staff, and other stakeholders in person and through electronic communication tools. * Ability to perform physical activities associated with technology infrastructure, including lifting equipment up to 30 pounds unassisted, bending, standing, climbing, or walking as needed. * This position requires extended periods of sedentary work and sustained attention to technical systems and details. Working Environment: -------------------- * This role is primarily based in an office and campus technology environment. * Typical office hours, with occasional evening or weekend work and response to critical technology issues as needed. * Work may require access to network closets, server rooms, and other campus technology spaces. *The mental and physical requirements and work environment characteristics described here are representative of those that must be met or encountered while performing the essential functions of this position.* *Mitchell Hamline School of Law does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service or other non-merit factor.* ***Notice of Nondiscrimination re: Title IX Sex Discrimination*** *Mitchell Hamline School of Law prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions about sex discrimination or harassment to the Title IX Coordinator. The notice of nondiscrimination and information about reporting concerns is located on our website (https://mitchellhamline.edu/students/title-ix/).*