Hotel General Manager

1.Oversee the operations functions of the hotel daily. 2. Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards. 3. Handle and complete all guests’ concerns immediately. 4. Handling complaints, and oversee the service recovery procedures. 5. Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded. 6. Closely monitor the hotels business reports on a daily basis and take decisions accordingly. 7. Prepare a weekly and monthly financial reporting. 8. Overseeing and managing all departments and working closely with department heads on a daily basis 9. Pass and respond to QA / BSA audits to ensure continual improvement is achieved and property passes per brand standards Audit. 10. Responsible for safeguarding the quality of operations both (internal & external audits). 11. Responsible for Occupational Health & Safety Act, fire regulations and other legal requirements. Work Location: In person