Account Manager (Tier 3) — Government Division

**Job title:** Account Manager (Tier 3\) — Government Division **Employment type:** Part\-time, W\-2; 30 hours per week **Work location:** Remote within the United States **Standard schedule:** Monday–Friday, 10:00 a.m.–4:00 p.m. Central Time (30 hours per week) **Reports to:** Director of Government Programs \& Contracts **Compensation:** $21\.00–$26\.00 per hour **About Creativity Justified** Creativity Justified is a strategy, creative, technology, and marketing agency that helps organizations communicate clearly, build useful digital experiences, and deliver work that matters. Our Government Division supports public\-sector agencies and qualifying prime\-contractor partners with public awareness, outreach, recruitment, marketing, digital experiences, websites, platforms, and program communications.We are building a disciplined, client\-centered operating model: strong work, clear accountability, reliable delivery, thoughtful stakeholder communication, and measurable outcomes. We value people who bring sound judgment, practical follow\-through, and a collaborative approach to complex work. **The role** The Account Manager (Tier 3\) is the relationship owner and client\-experience leader for assigned Government Division accounts. This part\-time role is initially scheduled for 30 hours per week, Monday through Friday from 10:00 a.m. to 4:00 p.m. Central Time. This person makes every government client relationship feel organized, informed, responsive, and strategically supported. They lead client onboarding, stakeholder communication, meeting preparation, account planning, feedback loops, renewal and expansion planning, and the commercial\-to\-delivery handoff. They work in close partnership with the Government Program Manager, who owns day\-to\-day delivery planning, schedule, risk, and execution. This is not a customer\-service or administrative support role. Consistent with Creativity Justified’s Tier 3: Managers framework, this position owns client relationships, account outcomes, complex workflows, execution quality, and the client\-facing KPIs that support retention, expansion, and cash collection. **What you’ll do** ***Client experience and account ownership*** * **Own day\-to\-day relationships for assigned government, public\-sector, and qualifying prime\-contractor accounts.** * Build and maintain account plans, stakeholder maps, contact records, communication preferences, decision processes, and relationship risks. * **Lead a thoughtful client onboarding experience, including kickoff preparation, stakeholder introductions, expectation\-setting, communication norms, and client\-resource organization.** * Prepare client meeting briefs, agendas, presentations, follow\-up notes, decision logs, and action plans; ensure clients always understand status, decisions required, and next steps. * **Establish a regular account rhythm that may include client check\-ins, status reviews, value reviews, quarterly business reviews, feedback requests, and renewal/option\-year discussions.** * Identify client experience gaps, recurring questions, escalation risks, and service\-recovery needs; coordinate a practical response with the Program Manager and Division leadership. * **Gather and synthesize client feedback; turn patterns into improvements to CJ’s delivery, communication, onboarding, and account\-management systems.** * Identify client\-approved case\-study opportunities, testimonials, referrals, or proof points; ensure written permission and fact verification before use. ***Growth, renewal, and commercial continuity*** * **Support the Government Division’s lead qualification, fit calls, discovery, capture, and proposal process by documenting client needs, buyer roles, decision path, funding/procurement context, and next actions.** * Maintain clean commercial records in Dubsado, including source, service need, account owner, estimated value, opportunity stage, expected close date, next step, outcome, and renewal date. * **Partner with Division leadership to identify and advance renewals, option years, scope extensions, task orders, change requests, and adjacent client needs.**Plan renewal and expansion conversations at least 120 days before a contract term, option window, or known decision point. * **Coordinate commercial\-to\-delivery handoffs, ensuring each won client has a signed/funded record, billing schedule, expected cash date, account owner, delivery owner, scope summary, risks, client contacts, and onboarding plan.** * Partner with finance/operations and the Program Manager to track invoice context, client acceptance milestones, collection follow\-up, and cash\-risk escalations. * **Follow approved engagement floors, pricing authorities, contract procedures, and proposal/award handoff requirements. Escalate exceptions rather than making unapproved commercial commitments.** ***Internal coordination and operating excellence*** * Work closely with the Program Manager, creative, technology, production, operations, subcontractors, and Government Division leadership to create a consistent client experience across every workstream. * **Participate actively in weekly growth stand\-ups, delivery\-capacity reviews, and monthly revenue/cash reviews with accurate account\-health, renewal, and client\-risk information.** * Improve account\-management templates, client communication standards, onboarding materials, feedback processes, and renewal\-planning tools. * **Maintain secure, accurate, well\-organized client records; ensure client information, credentials, private links, and unreleased work remain in approved systems.** * Coach coordinators, interns, and cross\-functional contributors on professional client communication, documentation, meeting preparation, and follow\-through. * **Model CJ’s standards for professionalism, respectful collaboration, accessibility, inclusion, confidentiality, and responsible public\-sector communications.** ***What success looks likeIn the first 90 days*** * Build trusted working relationships with assigned government clients, client stakeholders, internal delivery teams, and Government Division leadership. * **Create or update an account plan, stakeholder map, client communication cadence, current client\-health assessment, and renewal/option calendar for every assigned account.** * Bring Dubsado account/opportunity records into a consistent standard: owner, source, value, stage, next action, billing context, expected cash date, and renewal date are current. * **Establish a regular client meeting, follow\-up, and decision\-documentation rhythm that reduces surprises and strengthens confidence.** * Identify at least one practical improvement to client onboarding, communication, feedback, renewal planning, or commercial\-to\-delivery handoff. ***Ongoing*** * **Clients experience CJ as responsive, organized, clear, and commercially disciplined.** * Client expectations, decisions, concerns, and next steps are understood internally and documented consistently. * **Account plans create early visibility into renewals, options, potential expansions, and client\-health risk.** * Program teams receive the context and feedback they need to deliver high\-quality work without unnecessary rework or last\-minute pressure. * **Invoice, acceptance, and collection risk is surfaced early; cash collection is supported without compromising the client relationship.** * Client stories and proof points are developed responsibly and only with appropriate approval. ***Required qualifications*** * **5\+ years of progressively responsible account management, client experience, client services, customer success, project delivery, or relationship\-management experience in a complex client\-service environment.** * 2\+ years of experience supporting government, public\-sector, higher education, healthcare, regulated institutional, or prime\-contractor work; direct government\-account experience is strongly preferred. * **Demonstrated ability to manage multiple client relationships, stakeholders, communications, competing priorities, and sensitive issues with good judgment.** * Experience leading client onboarding, status communications, stakeholder meetings, account plans, feedback loops, and renewal/expansion discussions. * **Strong commercial discipline: comfort documenting client needs, opportunity stages, contract/renewal timelines, billing context, and next steps without making unapproved commitments.** * Strong written and verbal communication skills, including meeting facilitation, executive\-ready follow\-up, presentation preparation, and professional issue resolution. * **Experience partnering with project/program management, creative, marketing, digital, technical, production, operations, or subcontractor teams.** * Strong proficiency with client relationship, project\-management, and collaboration tools. Experience with Dubsado, Basecamp, Google Workspace, Microsoft 365, HubSpot, Airtable, Asana, Monday.com, Smartsheet, or similar systems is relevant. * **Excellent organization, attention to detail, sound judgment, and follow\-through.** * Ability to work remotely with reliable connectivity, a professional workspace, and consistent availability during agreed core collaboration hours. * **Ability to maintain the required initial schedule of Monday–Friday, 10:00 a.m.–4:00 p.m. Central Time (30 hours per week).** ***Preferred qualifications*** * Experience as an Account Manager, Client Experience Manager, Client Services Manager, Customer Success Manager, or Account Director supporting public\-sector, regulated, or institutional clients. * **Experience with government contracts, task orders, contract modifications, option years, deliverable acceptance, invoicing milestones, or renewal planning.** * Experience supporting public awareness, outreach, recruitment, community engagement, marketing, communications, website/digital experience, or technology\-enabled programs. * **Experience working with diverse community stakeholders, cross\-functional teams, and accessibility\-aware or public\-facing communications.** * Formal training or certification in account management, customer experience, project management, Agile/Scrum, public relations, communications, or related disciplines. * **Ability to meet contract\-specific background\-check, procurement eligibility, security, or client\-access requirements when applicable.** ***Core competencies*** * Government account management and client experience * **Stakeholder communication and meeting facilitation** * Client onboarding, account planning, and service recovery * **Commercial continuity, renewal, and expansion planning** * Contract, billing, and cash\-collection awareness * **Client\-feedback analysis and continuous improvement** * Cross\-functional collaboration and delivery handoff * **Clear written communication and documentation discipline** * Confidentiality, security awareness, and professional integrity ***Why join Creativity Justified*** * **Help public\-sector clients deliver work with visible community impact.** * Build meaningful, long\-term client relationships at the intersection of strategy, creative, technology, production, and communications. * **Help shape the client\-experience systems, account\-management standards, and commercial discipline of an ambitious agency.** * Work closely with a collaborative Government Division and have meaningful influence over how clients are supported, informed, and retained. * **Join an organization that values thoughtful work, clear accountability, learning, and sustainable growth.** Pay: $21\.00 \- $26\.00 per hour Expected hours: 30\.0 per week Work Location: Remote