Facility Event Host

Facility/Event Hosts of the Bubolz Nature Preserve will be responsible for ensuring guests are welcomed, interactions are positive, facilities are in proper order and events hosted at the preserve’s facilities provide an exceptional experience for attendees. Facility/Event Hosts will report to the Event Manager. **The responsibilities of Facility/Event Hosts include the following:** * Properly open and close facilities before and after each shift unless other staff shifts overlap. * Ensure all rooms are properly cleaned, event spaces are properly set according to the Banquet Set-Up Binder at the start of each shift, and proper directional signage is placed in front of building. * Partner with the preserve’s Event Team and serve as the main point of contact during events with thorough knowledge of all necessary details for vendors and guests. * Assist facility rentals with beverage, A/V and any other table/equipment set-up day of event. * Provide positive interaction with guests, caterers, wedding planners, etc. ensuring excellent customer service and a top-quality experience. * Conduct guest interaction services such as answering phones, welcoming visitors and assisting with requests. * Ensure guests, caterers and vendors abide by all preserve policies while within facilities or on the grounds. * Maintain facilities function and cleanliness: e.g., temperature control, replacing bathroom towels/tissue, removing overflowing garbage, attending to spills, etc. * Document and communicate any damage to facilities and equipment, any issues, concerns, or guest/vendor feedback to the Event Manager in a timely manner to support regular follow-up and continuous improvement. * Create and foster a positive work atmosphere and supportive culture with all team members. * Sincere commitment to act in the best interest of the preserve and our mission. * Ability to work evenings and weekends to accommodate scheduled events and hours of operation. * Perform other duties and responsibilities as assigned. **Qualifications** * Positive, outgoing and social demeanor with the ability to deliver exceptional customer service. * Excellent analytical, organizational, interpersonal and verbal communication skills. * Ability to multi-task in a high energy, fast paced environment. * Task oriented and self-motivated. * A passion for the outdoors and the ability to effectively communicate the preserve’s mission. * Flexible schedule including evenings and weekends. * Previous experience in hospitality, event coordination, or customer service preferred. **Language Skills** Ability to read, analyze and interpret data and documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write a business letter/email. Comfortable and competent in presenting to and speaking in front of groups and individuals. **Reasoning Ability** Ability to define problems, collect data, establish facts and draw valid conclusions. **Other Skills & Abilities** Position requires demonstrated applied skills in word processing and computer software including, but not limited to, Microsoft Office Suite. Ability to work without direct supervision in an office environment is required. Ability to hold a valid Wisconsin Driver’s License and possess reliable transportation that can be utilized for work purposes. **Physical Demands** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands/fingers to handle objects, tools or controls, reach with arms. The employee frequently is required to talk or hear. The employee must regularly bend, squat and must regularly lift and/or move 35 pounds and occasionally more. Specific vision abilities required by this job include close vision and the ability to adjust focus. **Work Environment** The noise level in the work environment will vary from low/moderate to potentially high during certain events. This is a non-smoking work environment. Employee will occasionally be required to perform work outside of the office environment to include exposure to weather and temperature extremes. May occasionally be required to walk on slippery or uneven surfaces. Pay: $15.00 per hour Benefits: * Flexible schedule Work Location: In person