Software Engineer, Triage Services

Summary The System Triage Services team builds mission-critical applications that help detect, analyze, and classify low-level software crashes across all Apple platforms. You will design and build the next generation of AI-powered triage solutions, which serves as the first line of defense for all technologies developed by Core OS. This role blends distributed systems engineering with hands-on agent development, tackling problems in reliability, scale, and system design alongside applied AI. If you want to understand operating systems at a deep level and are motivated by shipping work with measurable, visible impact, this role is for you! Description You will set the technical direction for agentic systems that change how Core OS triages software bugs at scale. You'll own the architecture of production infrastructure that runs AI/ML workloads reliably and gets better over time through rigorous evaluation and feedback loops. The goal is to make autonomous triage a trusted, first-class part of how Core OS ships and debugs software across every Apple platform. You'll turn ambiguous, high-stakes triage problems into clear system designs. You'll make the build-vs-reuse and reliability tradeoffs, and you'll influence engineering teams across Software, Hardware, and Silicon groups to adopt what you build. Your decisions will shape the platform other teams build on. Minimum Qualifications * Software engineering experience building and operating production distributed systems or data platforms at scale. * Strong Python and system design skills, with a track record of owning architecture for services other teams depend on. * 2+ years building and shipping LLM-based or agentic systems to production, including tool calling, orchestration, and guardrails. * Hands-on experience designing evaluation frameworks for ML/LLM systems, such as offline benchmarks, regression testing, drift detection, and confidence scoring. * Knowledge of RAG architectures, embedding generation, vector databases, and data preparation for agentic workflows. * BS in Computer Science or a related field, or equivalent practical experience. Preferred Qualifications * MS or PhD in Computer Science, Machine Learning, or a related field. * 5+ years of software engineering experience building and operating production distributed systems or data platforms at scale. * Proven technical leadership: driving multi-quarter projects through ambiguity, influencing across org boundaries, and mentoring other engineers. * Background in kernel or OS-level debugging, crash and panic analysis, or root-cause investigation on complex systems. * Experience with large-scale telemetry or observability systems feeding automated decision-making. * Track record of shipping platforms or developer tools widely adopted by engineering organizations beyond your own. * Experience setting technical strategy and roadmaps, and presenting tradeoffs and outcomes to senior engineering leadership. * Excellent written and verbal communication, including writing design documents that align multiple teams. At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $150,400 and $277,600, and your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program. Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong. Learn about accessibility in Apple’s workplace Learn about reasonable accommodations for job applicants Apple accepts applications to this posting on an ongoing basis.