Customer Service Representative

Customer Service \& Booking Representative **Company:** Events Bubble LLC dba Tipsy Parties **Location:** Remote, Orlando/Central Florida **Job Type:** Permanent, part\-time **Pay:** $24\.00 per hour **Expected hours:** 22 or 27\.5 hours per week About Us Tipsy Parties is an award\-winning events and activities company specialising in mobile cocktail experiences and bartender services. We operate across the US and UK and have built our reputation on excellent customer service, clear communication and making the booking process as straightforward as possible for our customers. We are looking for a friendly, confident and organised Customer Service \& Booking Representative to join our team. This is a fully remote position, however you must live in or around the Orlando/Central Florida area. Working Hours The standard working week is **22 hours, Monday to Friday**: **Monday:** 5:00am to 9:00am **Tuesday:** 5:00am to 10:00am **Wednesday:** 5:00am to 10:00am **Thursday:** 5:00am to 9:00am **Friday:** 5:00am to 9:00am There is also the option to include: **Saturday:** 5:00am to 10:30am Saturday is entirely optional and there is **no preference given to applicants who choose the Saturday schedule**. We are simply looking for the best candidate for the role. If you choose the Saturday option, Saturday will then form part of your regular permanent weekly working schedule, bringing your total hours to **27\.5 hours per week**. When applying, please indicate whether you are interested in the **Monday to Friday schedule, 22 hours per week**, or the **Monday to Saturday schedule, 27\.5 hours per week**. The early starts mean you'll finish work by 9:00am or 10:00am during the week, leaving the majority of your day free. The Role You will help customers throughout the enquiry and booking process, from their first question through to making changes to an existing event. You'll answer incoming phone calls, respond to customer enquiries by email and through our customer service app, prepare quotes, process bookings and help customers update the details of their events. Our customers are often planning birthdays, bachelorette parties, weddings, corporate events and private celebrations, so we're looking for someone who genuinely enjoys talking to people and can make the booking process feel friendly, easy and well organised. This is a hands\-on customer service position where you'll be trusted to understand what the customer needs, provide accurate information and help them find the most suitable option. Responsibilities * Answering incoming customer phone calls * Responding to customer enquiries by email and through our customer service app * Preparing and sending quotes based on customers' requirements * Answering questions about our services, packages and booking process * Helping customers choose the most suitable option for their event * Processing bookings and payments * Updating existing bookings when customers make changes * Helping customers with cocktail selections and event details * Checking booking information and ensuring customer details are recorded accurately * Following up on enquiries and quotes where appropriate * Finding suitable alternatives when a customer's original request cannot be accommodated * Identifying unusual or more complex requests and escalating these to the appropriate member of the team What We're Looking For We're looking for someone who is: * Warm, friendly and confident speaking with customers on the phone * A strong written communicator * Comfortable handling both telephone and online customer enquiries * Organised and accurate when entering and updating booking information * Able to manage several customer enquiries at the same time * Comfortable learning and using online systems, dashboards and apps * Good at problem\-solving and finding practical solutions for customers * Reliable, punctual and able to work independently * Calm and professional when customers have lots of questions or need help changing a booking * Able to quickly learn our services and confidently explain them to customers Previous customer service, hospitality, events, reservations or booking experience would be beneficial, but isn't essential. Cocktail knowledge, bartending experience or a genuine interest in cocktails would also be desirable, but isn't essential. Full training on our services, systems and cocktail menus will be provided. Home Working Requirements As this is a remote customer\-facing position, you must have: * A quiet and professional place to work from home where customer calls can be taken without significant background noise or interruptions * A reliable high\-speed internet connection * Your own reliable PC or Mac suitable for work use * A suitable headset or headphones with a microphone for handling customer calls * The ability to work securely and confidentially when accessing customer information and company systems What We Offer * $24\.00 per hour * Permanent part\-time employment * 22 regular working hours per week, or 27\.5 hours if you choose the Saturday schedule * Fully remote working * Early finishes, leaving the majority of your day free * Paid time off in accordance with company policy and applicable requirements * Full training on our services, systems and cocktail menus * Opportunity to develop within a growing international events business Work Location Remote, with applicants required to be based in or around **Orlando/Central Florida**. **Please indicate when applying whether you are interested in the 22\-hour Monday to Friday schedule or the 27\.5\-hour Monday to Saturday schedule.** Pay: $23\.00 \- $26\.00 per hour Expected hours: 22\.0 – 27\.5 per week Benefits: * Paid time off Work Location: Remote