Time Critical Logistics Coordinator

**Job Description** The **Time Critical Logistics Coordinator** is responsible for facilitating domestic and international freight across air transportation modes. They are a key liaison between customers, carriers, customs authorities, and internal stakeholders to ensure freight moves efficiently, compliantly, and cost effectively from origin to destination. They are highly organized, detail oriented , and capable of managing multiple shipments and priorities in a fast-paced logistics environment. They play a critical role in delivering exceptional service while supporting operational excellence and customer satisfaction. **Responsibilities** * Coordinate domestic and international freight shipments across air transportation modes. * Manage the end-to-end forwarding process from shipment initiation through final delivery. * Own the complete shipment process in CargoWise , including data entry, pickup and delivery scheduling, AES entry, airline bookings, routing, operational milestone updates, and costing. * Ensure all customers' SOP instructions are adhered to, and internal/company KPIs and guidelines are and met. * Prepare, review, and process shipping documentation including bills of lading, commercial invoices, packing lists, airway bills, and other transportation documents. * Communicate proactively with customers, carriers, customs brokers, steamship lines, airlines, trucking providers, and internal teams regarding shipment status and requirements. * Track and monitor freight movements to ensure timely pickup, transit, customs clearance, and delivery. * Support import and export compliance by maintaining accurate shipment records and ensuring adherence to applicable regulations and trade requirements. * Coordinate customs clearance activities and work closely with customs brokers and government agencies as needed. * Identify and resolve transportation delays, documentation discrepancies, customs holds , and other shipment-related issues. * Provide customers with shipment updates, quotes, service options, and solutions to support their logistics needs. * Maintain accurate data and shipment information within transportation management and operational systems. * Assist with carrier selection, routing decisions, and cost-effective transportation solutions. * Support continuous improvement efforts related to service levels, operational efficiency, and customer satisfaction. * Collaborate with cross-functional teams to ensure a seamless customer experience and successful shipment execution. * All other duties as assigned to meet evolving business needs. **Qualifications** * Education: High school diploma or equivalent required; additional logistics, transportation, supply chain, or business coursework preferred. * Certification/Licensure: No specific certification required; industry certifications related to freight forwarding, import/export, customs, or logistics are a plus. * Experience: 2+ years of direct experience in freight forwarding required * Specialized experience in import operations, customs brokerage, and international logistics preferred. * Experience supporting air freight operations strongly preferred. * Prior working experience with CargoWise TMS and similar cloud-based transportation management/logistics platforms preferred. * Working knowledge of international shipping documentation, transportation processes, and import/export procedures. * Ability to manage multiple shipments, priorities, and deadlines in a fast-paced operational environment. * Strong communication and customer service skills with the ability to build relationships across customers, carriers, and internal stakeholders. * Excellent attention to detail and problem-solving skills with the ability to identify and resolve shipment issues efficiently. * Demonstrated discretion and confidentiality in handling and protecting sensitive information. * Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.) * Environment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting ). --