(onsite) Customer Service Representative

Job Title Customer Service Representative Location Onsite - Walker Rd Chattanooga TN 37421 Job Type Full-Time Department SBO Call Center Pay $17.00/hr. **About MedSrv, LLC** As the healthcare industry continues to grow, so does the need for consistent, effective Revenue Cycle Management. At **MedSrv,** we believe it takes more than just technology and technical expertise to make a difference. It takes **innovation,** a **willingness to adapt,** and a **passion to be the best.** We are the difference in Revenue Cycle Management – guided by faith and committed to serving with integrity and compassion. **Position Overview** We are seeking **Customer Service Representatives** to join our growing Call Center team. In this role, you will handle both inbound and outbound calls, providing exceptional service to patients with a focus on **whole-person health.** You’ll be the voice of MedSrv, helping patients navigate their healthcare financial journey with empathy, clarity, and professionalism. **What You’ll Do** * Interacts with customers via telephone, email, online chat, to provide support and information on products or services. * Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff. * Ensures that appropriate actions are taken to resolve customers’ problems and concerns. * Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments. * Performs other related duties as assigned. **What We’re Looking For** * Excellent communication skills including active listening. * Service-oriented and able to resolve customer grievances. * Proficient computer skills with the ability to learn new software. * High school diploma or equivalent. * Customer service experience preferred. **Physical Requirements** * Able to work at a computer for extended periods. * Occasionally lift up to 15 lbs. **Why Join Us?** * Work with a team that values **faith, integrity, and compassion**. * Supportive, inclusive, and casual work environment. * Training and development to help you grow. * No weekends – enjoy work-life balance. * Competitive benefits, paid time off, and 401k with match. **Ready to make a difference in healthcare?** Apply today and join MedSrv — where we guide by faith and serve with heart. #ZR