Call Center Representative

Customer Experience Representative Job Summary: We are seeking a friendly and efficient Call Center Representative to join our growing team. The role involves handling customer calls, scheduling estimates, answering inquiries, resolving issues, and providing information about our products and services.Key Responsibilities: * Answer incoming customer calls and address their needs. * Provide accurate information about products and services. * Resolve customer issues or escalate complex problems. * Document call details and follow up as needed. * Maintain a positive and professional attitude at all times. * Must be able to sit for long periods of time Schedule: * M-F 8am - 7pm (hours of operation, Shifts are 9 hours with staggered start/end times, 1 hour lunch) * Saturday 9am-3pm * Sunday 11am - 6pm * Holidays required * Part Time Positions: Friday 9am-6pm, Saturday 9am-3pm, Sunday 11am-6pm * Shifts available based on department needs at the time of hire Qualifications: * High school diploma or equivalent. * Strong communication and problem-solving skills. * Basic computer skills and ability to use call center software. * Previous customer service experience is a plus but not required. Pay: $50,000.00 - $75,000.00 per year Benefits: * 401(k) * Dental insurance * Health insurance * Paid time off * Vision insurance Experience: * Customer service: 1 year (Required) Work Location: In person