Customer Service Representative

**Job Summary**: We are seeking a dedicated and detail\-oriented Customer Service Representative in contacting liable parties and arranging payment plans. This role involves providing accurate, up\-to\-date account information to parties regarding outstanding debts, working proactively to secure payments and/or efficient repayment plans, and ensuring that all payments and accounts are processed and recorded correctly. This is a fast\-paced position that requires the ability to multitask and work efficiently under pressure. **Essential Duties and Responsibilities**: * Make over 125 outbound calls daily to debtors to clarify and communicate account status. * Negotiate payment plans that lead to efficient and effective resolutions of outstanding debts. * Provide excellent customer service with regular follow\-ups and clear communication. * Send letters and other mailings to liable parties informing them of debt and payment requirements. * Log calls, emails, letters, and other actions taken to track the department's progress and efforts. * Utilize tracking software to monitor account status and provide real\-time updates. * Perform other duties as assigned to support the team and department goals. **Qualifications**: To succeed in this role, an individual must be able to effectively carry out each of the essential duties. The following are the qualifications required: * Strong phone etiquette with the ability to be persistent yet compassionate when dealing with customers. * Previous customer service experience in any capacity that involves communication with customers over the phone. * Comfortable making over 125 outbound calls daily. * Experience with debt collection, particularly for amounts up to $30,000\. * Knowledge of various insurance and payer sources (e.g., Private Pay, Medicaid, Medicare). * Proficiency in Microsoft Office Suite (Excel, Word, etc.) and the ability to quickly learn other software tools. **Additional Skills and Abilities**: * Exceptional communication and negotiation skills. * Ability to work independently and as part of a team. * Strong attention to detail and organizational skills. * Ability to stay motivated and persistent while maintaining professionalism. * Ability to thrive in a fast\-paced environment, managing multiple tasks efficiently.