GM Wyndham Hotel

**Job Overview** We are seeking a dynamic and experienced General Manager (GM) to lead the operations of a premier hospitality property. The GM will be responsible for overseeing all aspects of hotel management, ensuring exceptional guest experiences, and driving operational excellence. This role requires a passionate leader with a strong background in hospitality management, team supervision, financial oversight, and guest relations. The ideal candidate will thrive in a fast-paced environment, motivate teams to deliver outstanding service, and implement strategic initiatives to maximize revenue and operational efficiency. **Duties** * Lead and oversee all daily hotel operations, including front desk, housekeeping, food and beverage, maintenance, and guest services. * Manage hospitality operations budgets, ensuring financial targets are met through effective revenue management and cost control strategies. * Supervise and develop hospitality teams, fostering a positive work environment that encourages teamwork, accountability, and professional growth. * Implement and uphold hotel guest service standards to ensure an exceptional experience for every guest. * Utilize property management systems (PMS) and hospitality reservation systems to optimize booking processes and improve operational efficiency. * Oversee human resources functions such as hiring, training, performance evaluations, and compliance with employment laws. * Maintain high standards of customer service by managing guest relations, resolving issues promptly, and ensuring guest satisfaction. * Monitor hotel safety protocols, conduct night audits, and oversee security procedures to ensure a secure environment for guests and staff. * Collaborate with departments to develop marketing strategies aimed at increasing occupancy rates and revenue streams. * Ensure adherence to all legal regulations, health & safety standards, and hotel policies. **Skills** * Multilingual or bilingual abilities to communicate effectively with diverse guests and staff from various backgrounds. * Proven experience supervising hospitality operations with strong leadership skills in team management. * Extensive knowledge of hotel management practices including revenue management, budgeting, financial operations, and human resources. * Proficiency with property management systems (PMS), hospitality reservation systems, multi-line phone systems, and front desk operations. * Excellent managerial communication skills to motivate teams, coordinate departments, and liaise with stakeholders. * Exceptional customer service skills with a focus on delivering memorable guest experiences aligned with hotel standards. * Strong understanding of hotel guest service standards, guest relations strategies, and resort or hotel experience preferred. * Ability to manage hospitality operations budgets effectively while maintaining high-quality service levels. * Experience in night audit procedures and managing hospitality teams in a fast-paced environment. * Fluency in multiple languages is highly desirable to enhance guest interactions across diverse markets. Join us as our next General Manager to lead our team toward excellence! Your expertise will shape memorable stays for our guests while driving the success of our vibrant hospitality property. Pay: $45,000.00 - $55,000.00 per year Benefits: * 401(k) matching * Employee discount * Health insurance * Paid time off * Vision insurance Work Location: In person