Manager- Small Assisted Living Home- Billings, MT

NOW HIRING · BILLINGS, MT **Residential Assisted Living** **Business Manager** *Lead a dedicated care team. Make every day count.* Full\-Time **In Person** 10\-Bed Residential Assisted Living (RAL) Facility $45,000 – $55,000 Check out our facebook page: Good Day Assisted Living We are seeking a positive, compassionate, and experienced House Manager to lead our care team and ensure exceptional quality of life for our residents. In this essential leadership role, you will oversee daily operations, manage staffing and scheduling, ensure medication and regulatory compliance, serve as the on\-call resource for your team, and play a key role in welcoming and onboarding new residents. If you are a natural leader with a heart for senior care, this is your opportunity to make a meaningful difference — every single day. We are a small facility, so our manager must split there time between care\-giving and dedicated management time. **About Our Home** * Nestled in the beautiful and peaceful Forest Park Subdivision — a serene setting for residents and staff alike * Spacious rooms available as singles and doubles — thoughtfully designed for comfort and privacy * Backyard waterfall \& koi pond — a tranquil retreat for residents, families, and staff * Gazebo and fire pit for families to relax and enjoy quality time with their loved ones * Outdoor deck for fresh air and sunshine — a favorite spot for residents to relax and recharge * We grow many of our own vegetables and serve awesome home\-cooked meals — real food, made with care * Meet Tucker — our beloved Care Canine and newest resident! We’re not entirely sure who looks after whom, but the residents wouldn’t have it any other way. **If you are a great, optimistic leader with a heart for helping others and a knack for managing a business— we want to talk to you.** If you’re looking for a job where what you do truly matters and you’re valued as an important part of the team, then you want to talk to us. **Management \& Leadership Responsibilities** **STAFFING \& SCHEDULING** * Manage all aspects of caregiver staffing, including recruiting, onboarding, and retention * Build and maintain staff schedules using our online scheduling system, ensuring adequate coverage at all times * Coordinate shift coverage and respond to last\-minute staffing needs promptly * Conduct new hire orientation and ongoing staff training on care protocols, safety procedures, and regulatory requirements * Mentor and supervise caregivers, providing feedback, coaching, and performance guidance * Foster a positive, team\-oriented work culture aligned with our mission of compassionate care **MEDICATIONS MANAGEMENT** **Note:** We partner with a single pharmacy that pre\-packages all resident medications in labeled bubble packs, streamlining administration and reducing error risk. * Maintain and monitor the Medication Administration Record (MAR) for all residents, ensuring accuracy and up\-to\-date documentation * Monitor caregiver compliance with medication administration protocols; provide corrective guidance as needed * Coordinate with our pharmacy partner to order, receive, and manage resident medications and refills * Conduct regular medication audits to ensure accountability and regulatory compliance * Serve as the primary point of contact between the facility and the pharmacy for medication\-related needs * Identify and promptly report any medication errors or concerns to the appropriate parties * This position does require a background check. **REGULATORY COMPLIANCE** * Ensure the facility maintains full compliance with Montana DPHHS regulations and all applicable standards for Residential Assisted Living * Serve as the primary facility contact for regulatory agencies, surveyors, and licensing bodies during inspections and audits * Prepare for and manage state surveys and inspections; respond to any findings with timely corrective action plans * Maintain all required facility documentation, logs, and records in audit\-ready condition at all times * Stay current on changes to state and federal regulations affecting residential care; update policies and staff training accordingly * Oversee incident reporting, ensuring all events are documented, investigated, and reported per regulatory requirements **ON\-CALL AVAILABILITY** * Serve as the primary on\-call resource for caregiver staff, providing guidance, troubleshooting, and support outside of regular business hours * Respond to urgent staffing gaps, resident emergencies, or operational issues in a timely and composed manner * Make sound decisions independently when situations arise after hours, escalating to ownership when appropriate * Maintain a reliable point of contact for staff so that care quality and resident safety are never compromised **RESIDENT RELATIONS \& CENSUS DEVELOPMENT** * Conduct facility tours for prospective residents and their families, presenting our home with warmth, professionalism, and thorough knowledge of our services * Build relationships with referral sources — hospitals, social workers, discharge planners, and community contacts — to support census growth * Guide prospective residents and families through the admission process, answering questions and setting expectations with compassion and clarity * Coordinate and oversee the smooth onboarding of new residents, including move\-in logistics, introductions to staff, and orientation to the home * Ensure all new resident documentation is completed accurately and on time — service agreements, physician orders, assessments, and care plans * Maintain up\-to\-date and accurate care plans and physician orders for all current residents, updating promptly when needs change * Communicate regularly with residents’ families to keep them informed and engaged in their loved one’s care **GENERAL OPERATIONS** * Collaborate with healthcare professionals, physicians, social workers, and family members to coordinate and update personalized care plans * Submit Medicaid billing to the state on a regular and timely basis. Follow with entrie into Quickbooks for accurate reporting * Oversee housekeeping, meal preparation standards, and the overall home environment to ensure a safe, clean, and welcoming atmosphere * Respond to family inquiries and concerns with professionalism, empathy, and transparency **Direct Care Responsibilities** * Assist residents with Activities of Daily Living (ADLs) — bathing, dressing, grooming, and mobility support — as needed * Monitor residents’ health by observing changes in condition and taking vital signs * Administer medications accurately and in accordance with care plans and HIPAA regulations * Prepare or oversee nutritious meals tailored to individual dietary needs and assist with meal consumption when necessary * Support residents with specialized needs such as dementia or Alzheimer’s through evidence\-based memory care techniques * Use mobility equipment (e.g., Sit\-to\-Stand lifts) safely to assist with transfers and prevent injury * Follow and enforce all safety protocols, including CPR, first aid, and emergency response procedures **Qualifications** * Proven management or supervisory experience is required — candidates without prior management experience will not be considered * Strong, verifiable professional references are required — references will be checked prior to any offer of employment * Prior experience in an assisted living, memory care, group home, residential care or healthcare management (including veterinary and related fields) setting is required * Previous supervisory, charge, or lead caregiver experience strongly preferred * Demonstrated knowledge of medication administration, MAR documentation, and medication management best practices * Familiarity with care plan development, resident assessments, and healthcare documentation standards * Comfortable using online scheduling platforms and basic computer tools; strong organizational skills * CPR and First Aid certification required (or willingness to obtain upon hire) * Special preference for having a MT Administrative Certificate. If you don’t have one, must be able to study and take test for certification * Must be able to pass background checks * Knowledge of HIPAA compliance and state regulations governing residential care facilities * Experience supporting residents with dementia, Alzheimer’s, or other cognitive or developmental needs is a plus * Excellent communication skills; ability to engage professionally with residents, families, staff, management and healthcare partners * Familiarity with Montana DPHHS residential care regulations, state survey processes, and corrective action requirements is a strong plus * Comfortable serving in an on\-call capacity and making sound, independent decisions under pressure * Experience with admissions, census development, facility tours, or resident onboarding is highly valued * Reliable, detail\-oriented, and able to manage competing priorities in a dynamic care environment * Physically able to assist with resident transfers and perform other hands\-on care duties as required **Benefits** * $45,000 – $55,000 per year, depending on experience * Flexible scheduling * Paid orientation and onboarding * Supportive, team\-focused work environment * Meaningful, mission\-driven work every day * Opportunity to grow with a dedicated care team **Ready to lead with heart?** If you’re passionate about senior care and excited to take on a leadership role where your skills truly matter, we’d love to meet you. Join our team and help us create a home where residents thrive. Job Types: Full\-Time, Part\-Time **Work Location: In Person** Billings, MT Pay: $45,000\.00 \- $55,000\.00 per year Benefits: * Flexible schedule * Paid orientation * Paid time off Experience: * management and caregiving: 1 year (Preferred) License/Certification: * Nursing Home Administrator's License (Preferred) Work Location: In person