Part Time Member Experience & Operations Manager

**Member Experience & Operations Manager (Part-Time)** **Legacy Executive Club** **About the role** Legacy Executive Club is a peer advisory community for senior executives and founders. Members meet in facilitated personal boards and connect between meetings in Legacy Center, our community on Mighty Networks. We're hiring a part-time Member Experience & Operations Manager to run day-to-day operations, lead our admin and finance support, and make every member feel known and well cared for. You'll be the Founder's right hand: taking charge of projects, keeping operations moving and bringing the structure and follow-through that let a fast-moving community scale. **Role at a glance** * **Reports to:** Founder * **Hours:** 20 hours/week (about 4 hours/day), Monday to Friday * **Schedule:** Flexible within US business hours; must overlap 9 to 12 Arizona time (MST) * **Location:** Fully remote * **Travel:** Light: Attend 1 to 2 member events per year * **Engagement:** Long-term contract * **Pay:** $40 to $55/hour, based on experience + goal-driven upside **What you'll do** **Member experience** * Own member responsiveness: audit the inbox and Legacy Center admin messages so every member gets a timely reply, ensure a smooth onboarding experience, and manage member attendance, movements between boards, & absences. * Own member engagement: audit Legacy Center (Mighty Networks) updates and drive engagement, personal board engagement, and member feedback. Drive engagement through board discussion recommendations, learning events timely scheduling, and in-person experiences. Partner with Founder and Advisory Board to drive continuous improvement. * Reach out to low-engagement members to help them get more value * Ensure timely, proactive and consistent communication of value to members and prospects. **Facilitator partnership** * Meet monthly with our lead facilitator on process, attendance and engagement * Set hot topics and agenda items together; help secure guest speakers **Operations and projects** * Own day-to-day operations and make daily decisions on priorities and workflow * Turn Founder priorities into clear projects and expectations for the team * Manage projects from plan to delivery, on time and to standard * Maintain a rolling 90-day execution plan and keep it current * Support in-person event planning, logistics, and marketing **Systems** * Administer systems: logins, subscriptions and keeping costs low and predictable * Optimize our HubSpot setup and keep SOPs current * Use AI tools (including Claude) to speed up curation, agendas and content * Become super-user of our Legacy Center application (Mighty Networks) * Manage workloads and priorities in Asana **Team and partner leadership** * Lead our part-time admin and finance support: assign, prioritize and review work in Asana * Partner with our revenue leader on campaigns and HubSpot setup * Help Founder execute improvement projects * Meet monthly with Board member on member experience **Communications and marketing** * Write and send a 1-2 monthly member newsletter(s) * Assist copywriting of marketing emails, landing page and social copy for member and marketing campaigns * Post event announcements and value-add content in Legacy Center * Create event and promotional graphics in Canva * Update website pages and landing pages in WordPress **Reporting** * Track member engagement and email performance (opens, click-through rates) * Review monthly financial reports from our finance team and present them to the Founder, flagging variances and trends **Who you are** * **You take charge.** You own projects, make decisions and drive work to completion, and you welcome direction from a fast-moving founder. * **You build rapport easily.** You bring warmth and energy to every member interaction, and executives enjoy working with you. * **You thrive at speed.** Priorities shift quickly here, and you adapt without losing momentum. * **You're the detail person.** You build systems, catch what others miss and close every loop. * **You complement the Founder.** She brings vision and energy; you bring structure and follow-through. * **You communicate at the executive level.** Clear, concise and polished in writing and in person. * **You're financially literate.** You can read a P&L, spot variances and explain what's behind the numbers. **What you bring** **Must-haves** * 3+ years in operations, member services, community management, client success or an executive-facing role * Experience supervising part-time or remote staff * Highly responsive, with a track record of fast, reliable follow-through * Polished communication with C-suite executives and founders * Strong copywriter: emails, newsletters, landing pages and social posts * Self-directed: you run with priorities without heavy direction * Hands-on with project management tools (Asana preferred) * Proficient in Canva for event and marketing design * Experience with a CRM (HubSpot preferred) and fluency in Google Workspace **Strongly preferred** * HubSpot, including setup and SOPs (we'll train the right person) * WordPress (page and landing page updates) * Mighty Networks or a similar community platform (Circle, Kajabi); we'll train you to become our expert * Experience with peer advisory groups, mastermind or board-style programs, private clubs or executive education * Comfortable using AI tools such as Claude or ChatGPT in daily work * Event planning experience, in person and virtual **What success looks like** * **Member experience:** a measurable lift in member satisfaction ratings, plus consistent positive feedback on your responsiveness and support * **Engagement:** stronger participation in Legacy Center and personal boards, with at-risk members reached early * **Execution:** projects delivered on time and to standard * **Forward planning:** a rolling 90-day execution plan always in place and current * **Capacity to flex:** operations run efficiently enough to take on new requests and projects without dropping the basics **Why you'll love this role** * **Real flexibility:** 20 hours a week, fully remote, with your own schedule inside core hours. Ideal for experienced professionals who want flexibility, including those returning to work or stepping back from full-time corporate roles. * **Executive access:** work daily with senior executives and founders in a curated peer community. * **Broad experience:** operations, project management, community management, events, marketing, sales and financial reporting in one role. * **A path to Chief of Staff:** work directly with the Founder and build Chief of Staff skills. * **Built-in learning:** free access to Legacy programming and learning opportunities. * **Long-term stability:** an ongoing contract, not a short-term project. **How to apply** Email with: * **Skills match:** a point-by-point match of your experience to each item under What you bring * **Short audio or video (2 minutes or less):** why you're interested in this role and in Legacy * **Design samples:** examples of your work, such as a presentation, LinkedIn graphic, flyer or website. Include several types if you have them. We review applications on a rolling basis. Following these instructions closely is part of the evaluation. Start as soon as November 1st or after the Holidays. Pay: $40.00 - $55.00 per hour Expected hours: 15.0 – 25.0 per week Benefits: * Flexible schedule * Professional development assistance Application Question(s): * Please submit a short audio or vido file on why this job appeals to you + your experience and skills matched against our "who you are" section in your cover letter. Send letter, audio/video, and your resume to Legacy@Legacy.vip with the subject "Part time job applicant" Work Location: Remote