Key Account Manager

**Full job description** PAL Lighting is looking for a commercially driven Key Account Manager to manage and grow a focused portfolio of strategic distributors, dealers, pool builders and other high\-value customers across the United States. Based at our Houston operation, you will become the primary commercial contact for your accounts. You will protect existing revenue, expand PAL’s share of wallet and identify new opportunities across pool lighting, controls, linear lighting and water\-feature products. This role suits an experienced B2B account manager who builds strong relationships, follows through on commitments and can turn customer insight into measurable revenue and margin growth. **Key responsibilities** * Manage and grow a focused portfolio of strategic B2B accounts and high\-value customer relationships. * Build trusted relationships with business owners, decision\-makers, purchasing teams and day\-to\-day contacts. * Develop account growth plans based on each customer’s priorities, sales potential and future requirements. * Identify and convert cross\-sell, upsell and account\-expansion opportunities across PAL’s product portfolio. * Deliver revenue, gross\-margin, retention and share\-of\-wallet targets. * Conduct structured account reviews and maintain a regular customer\-contact rhythm. * Build and manage a qualified sales pipeline, progress opportunities and provide accurate forecasts. * Maintain complete and accurate account, contact, activity, opportunity and forecast data in HubSpot. * Coordinate with Sales, Customer Experience, Operations, Technical Support, Product and Marketing to deliver strong customer outcomes. * Resolve or escalate customer issues promptly while protecting the long\-term commercial relationship. * Share customer and market insight that can improve PAL’s products, service and sales approach. * Travel locally and regionally to visit customers, support opportunities and attend industry events as required. **Qualifications** * Five or more years of experience in key account management, account management, business development or B2B sales. * Demonstrated success retaining customers and growing revenue, margin or share of wallet. * Strong commercial judgment and the ability to identify and close cross\-sell and upsell opportunities. * Confidence communicating and negotiating with owners, executives, purchasing teams and operational contacts. * Experience managing a sales pipeline, account plans, activities and forecasts in a CRM; HubSpot experience is preferred. * Strong organization, attention to detail and ownership of follow\-through. * Ability to work effectively across sales, customer service, operations, technical and product teams. * Experience in pool and spa, lighting, electrical, construction, manufacturing or distribution is preferred but not required. * Valid driver’s license and ability to travel as required. **How success will be measured** * Revenue and gross\-margin growth across the assigned account portfolio. * Customer retention and increased share of wallet. * Qualified pipeline creation, conversion and forecast accuracy. * Quality and completion of account plans and customer engagement. * CRM accuracy, responsiveness and reliable follow\-through. * Customer satisfaction and effective cross\-functional collaboration. **Why join PAL Lighting** PAL Lighting is a growing international manufacturer with operations across the United States, Australia and Asia. You will join the business during an important stage of U.S. expansion, work with a broad and innovative product portfolio and have meaningful ownership of strategic customer growth. **How to apply** Apply through Indeed with your résumé and a short cover letter outlining the accounts or territories you have grown, how you build lasting customer relationships and why this opportunity interests you. PAL Lighting is an equal opportunity employer. Employment decisions are based on qualifications, merit and business needs. *No recruitment agencies, please. PAL Lighting does not accept unsolicited résumés or candidate submissions for this role.* * PAL Lighting \| Key Account Manager \| Houston Texas Pay: $90,000\.00 \- $110,000\.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Life insurance * Paid time off * Vision insurance Work Location: In person