Customer Service Representative - Omnichannel Contact Center

**Role:** Contact Center Representative **Responsibilities** * Deliver high\-quality customer support through inbound and outbound calls, chat, and email. * Resolve customer issues, provide product and service information. * Identify upsell and cross\-sell opportunities. * Utilize CRM and contact center tools to document interactions. * Follow scripts and compliance standards to ensure consistent service. * Meet performance targets in a fast\-paced, metrics\-driven environment. **Qualifications \& Skills** * Strong communication skills for engaging with customers across multiple channels. * Ability to handle multiple contacts efficiently and professionally. * Familiarity with CRM and contact center technology. * Customer\-focused attitude with problem\-solving skills. * Adaptability to a team\-oriented, performance\-driven culture.