Front Office Manager

Job Title: Front Office Manager \*-- **Job Summary** The Front Office Manager oversees the daily operations of the front desk, ensuring exceptional customer service and efficient management of client interactions. This role involves supervising desk agents, managing billing processes, and handling accounts receivable. The ideal candidate will possess strong communication skills, problem-solving abilities in customer service, and experience with PEP PMS systems. Experience within Hilton brands is preferred but not required. The position offers opportunities for career advancement into roles such as Assistant General Manager, Sales Manager, or General Manager within our portfolio. \*-- **Duties** * Supervise and lead the front desk team, including hiring, training, and scheduling desk agents to ensure smooth daily operations * Manage client communication effectively, addressing inquiries and resolving customer service issues promptly * Oversee billing processes and ensure accurate account management * Handle accounts receivable (AR) and ensure timely collections * Maintain high standards of customer service by problem-solving customer concerns and enhancing guest experience * Coordinate with other departments to support overall hotel operations * Ensure compliance with brand standards, particularly if experienced with Hilton or similar brands * Assist in developing staff training programs to promote professional growth and improve service quality \*-- **Skills** * Proven experience in front office management or hospitality supervisory roles * Strong client communication skills with a focus on customer service excellence * Ability to solve customer service problems efficiently and professionally * Experience with PEP PMS systems; Hilton brand experience is a plus but not mandatory * Leadership skills to manage and motivate a team of desk agents * Knowledge of billing procedures and accounts receivable management * Organizational skills for scheduling, hiring, and training staff effectively * Career-oriented mindset with a desire for growth into senior management roles within the hospitality industry Benefits: * Dental insurance * Employee discount * Flexible schedule * Health insurance * Paid time off * Vision insurance People with a criminal record are encouraged to apply Work Location: In person