Customer Care Associate

**About BrightChamps** BrightCHAMPS is a global live-learning edtech platform helping children aged 6–16 master future-ready skills like coding, financial literacy, robotics, and communication. Operating across 30+ countries in 12+ languages, we're a fast-scaling, mission-driven organization built on a "Championship Mindset" — collaborating like a team, moving fast, and staying focused on real impact for the next generation of learners. **About the Role** BrightCHAMPS is looking for energetic and customer-focused professionals to join our Customer Support Operations team. As a Customer Support Associate Voice Process, you will be responsible for handling customer interactions, resolving queries efficiently, and ensuring a seamless customer experience through inbound and outbound voice support. This role is ideal for candidates with excellent communication skills, problem-solving abilities, and a passion for customer satisfaction. **Key Responsibilities** ● Handle inbound and outbound customer calls professionally and efficiently. ● Resolve customer queries, complaints, and escalations with empathy and accuracy. ● Provide information regarding products, services, payments, schedules, and processes. ● Maintain high customer satisfaction and service quality standards. ● Coordinate with internal teams to ensure quick issue resolution. Accurately update CRM systems and maintain customer records. ● Follow company SOPs, scripts, and communication guidelines. ● Meet daily productivity, quality, and performance metrics. **Requirements** ● Excellent verbal communication skills in English. ● Willingness to work in night shift ● A personal laptop which can be used for official purpose ● Strong interpersonal and customer-handling skills. ● Ability to manage difficult conversations professionally. ● Basic computer knowledge and familiarity with CRM tools. ● Ability to work in a fast-paced environment. ● Willingness to work 6 days a week including Saturdays and Sundays with rotational week offs. ● Prior experience in customer support/voice process/BPO is preferred. ● Freshers with strong communication skills can also apply.