Case Manager

**Case Manager (Bilingual English/Spanish** ) If you're passionate about people, detail-oriented, and love seeing a case through from the first call to the final settlement, this role is for you. **Who We Are** The Jackman Firm is a team of approachable problem-solvers who make legal help feel human. We're one of the fastest growing law firms in America. We listen first, move fast, and fight for real results, so people can get back to what matters. You'll work with a mission-driven team in a firm that's growing fast in family law and personal injury, with offices in Seattle and Dallas and ambitions to grow nationwide. **The Role** As our Personal Injury Case Manager, you'll be the dedicated point of contact for every client assigned to you, from the day they sign with us until their case settles. You'll manage a caseload of up to 75 clients, in English and Spanish, and make sure each one feels supported, informed, and cared for from start to finish. You'll keep each case moving: getting clients into treatment and keeping them there, ordering medical records and police reports, working with insurance companies, and keeping the file in order. The right person is highly organized, proactive, and empathetic, and gives clients great service. **Responsibilities** **Own Your Clients From Day One** • Introduce yourself to each new client as soon as their case is assigned to you, and become their main point of contact. • Gather each client's information and documents, and set up an organized case file. • Give warm, personal support by phone, text and email, in English and Spanish, with clear and timely answers. • Check in with your clients regularly and keep them updated on their case. **Keep Treatment on Track** • Help clients get scheduled for medical treatment. • Follow up so clients keep their appointments and complete their treatment. • Stay in touch with clients and medical providers during the course of treatment. **Build the Case** • Order medical records and account balances from providers. • Request police reports and gather the documents that support the injury and liability. • Call and work with insurance companies throughout the case. • Keep case files organized, complete and up to date, and document each client interaction. • Work with our attorneys and give them a clear summary of a case whenever they need it. • Manage each case from start to finish, until it settles, under the direction of an attorney. **Requirements** • You speak English and Spanish fluently. • You have at least 2 years of experience in a legal position or as an insurance adjuster. • Experience as a personal injury case manager or prelitigation paralegal is a strong plus. • You're highly organized and can manage a full caseload and multiple deadlines in a fast-paced environment. • You're proactive with clients, insurance companies and medical providers. • You give great customer service: warm, patient and clear, even under pressure. • You manage your workload with a positive attitude and minimal supervision. • You write and communicate clearly, with strong attention to detail. • You're comfortable with computers, case management software and Microsoft Office. **Results** • Every new client hears from you right away and knows who to call. • Your clients are contacted regularly and always know where their case stands. • Clients get into treatment and complete it. • Medical records, police reports and insurance information are requested on time, and files are complete. • Every client interaction is documented accurately. • Clients feel heard, supported and cared for, from sign-up to settlement. **Schedule and Location** • Full-time, Monday through Friday. • Austin, Texas: two to three days a week in the office and the rest from home. The split may vary over time. **Compensation** • $60,000 to $70,000 a year base salary, depending on experience, plus a bonus. • Significant bonus compensation available based on hitting key performance indicators and performance. **Benefits** Benefits include health insurance, dental insurance, vision insurance, paid time off, holidays, a paid vacation to a five star resort every three years, and a 401(k) plan after one year of employment with employer contribution up to 5%. **How We Work** You won't be stuck in a place that values appearances over outcomes. This team is compassionate, honest, and direct. Respect is non-negotiable. Proactive communication is required. Extreme ownership is expected.