Customer Service Representative

**Job Summary** A JPS Customer Service Representative will provide a world class commercial experience for our customers. Primary job functions will include but are not limited to providing product/services information, answering questions, quoting product lead-times & MOQ’s, pricing, entering PO’s, resolving emerging problems with accuracy and efficiency. * Become intimately familiar with our product line and common customer concerns * Learn the JPS AS400 * Follow Standard Work as well other responsibilities that may be added to the role * Answer customer questions, assist with order modifications, and resolve any customer issues / concerns in a friendly and professional manner * Work with the internal team and customers to create and provide solutions * Coordinate and work closely with the logistics team and shipping providers * Keep detailed notes (organization is key!) of customer interactions, and provide follow up as needed * Manage substantial amounts of incoming phone calls and emails * Identify and assess customers’ needs to achieve satisfaction * Build sustainable relationships and trust with accounts through open, frequent and interactive communication * Meet personal/customer service team sales targets * Handle customer complaints, provide appropriate solutions and follow up to ensure resolution * Participation in process improvement teams * Maintain customer profile information * Backup for CSR team when appropriate * Follow JPS procedures, guidelines, and policies **Requirements And Skills** * A passion for providing outstanding customer service * Come to work with a friendly and positive attitude * Experience as a Customer Service Representative * Strong communication, listening and phone skills * Proficient in written communication * Ability to adapt to fast paced environment and manage time effectively * An adaptive learner and self-starter * Prepared to handle a constant flow of emails / messages from customers and team members * 2- or 4-year degree preferred * Ability to work occasional overtime, as needed