Assistant General Manager

**The Swann House & Quail’s Den | Dandridge, Tennessee** *Upscale Italian Steakhouse & Seafood | Speakeasy Tavern* **About us** Nestled in the heart of historic Dandridge, Tennessee, The Swann House & Quail’s Den bring two distinctive dining experiences together under one roof, where timeless elegance meets modern hospitality. Set on 18 picturesque acres, our historic 1858 property brings together rich history, exceptional cuisine, and thoughtfully crafted experiences, introducing a new standard of dining and hospitality to East Tennessee. **The Swann House** is an upscale Italian steakhouse and seafood restaurant featuring premium dry-aged steaks, fresh seafood, house-made pastas, a thoughtfully curated wine selection, and expertly crafted cocktails. **Quail’s Den** offers an intimate, upscale speakeasy tavern atmosphere, combining elevated comfort cuisine, premium spirits, and a sophisticated yet inviting dining experience. Complementing both concepts, our on-site event venue provides an elegant setting for weddings, private celebrations, corporate gatherings, and special events, supported by our on- and off-site catering services. **Position Overview** We are seeking an experienced, motivated, and hospitality-driven **Assistant General Manager** to join our opening leadership team. The AGM will work directly alongside the General Manager to oversee daily operations across both restaurant concepts, maintain exceptional service standards, develop a strong front-of-house team, and ensure a seamless guest experience. The ideal candidate is a hands-on leader who thrives in a fast-paced, upscale hospitality environment, demonstrates strong business acumen, and leads by example. This position requires someone who is equally comfortable managing the dining room, developing employees, analyzing operational performance, and creating memorable guest experiences. **Key Responsibilities** **Restaurant Operations & Leadership** * Assist the General Manager in overseeing daily operations of both The Swann House and Quail’s Den. * Lead front-of-house operations while maintaining elevated service and hospitality standards. * Ensure consistency in service execution, presentation, cleanliness, and overall guest experience. * Oversee opening and closing procedures, shift management, and daily operational readiness. * Collaborate with culinary leadership to ensure seamless communication between front- and back-of-house teams. * Support the execution of private dining, special events, and catering operations. **Team Development & Training** * Assist with recruiting, interviewing, onboarding, and training front-of-house employees. * Develop a knowledgeable, polished, and service-oriented hospitality team. * Conduct pre-shift meetings, ongoing training, and employee performance evaluations. * Establish accountability while fostering a positive, professional, and team-focused environment. * Maintain appropriate staffing levels and assist with employee scheduling. **Guest Experience & Hospitality** * Maintain a visible, engaging presence throughout both dining concepts. * Build meaningful relationships with guests and cultivate repeat business. * Handle guest concerns professionally and proactively. * Uphold elevated standards of fine dining etiquette, service timing, and attention to detail. * Support private dining, VIP experiences, and special events. **Financial & Administrative Responsibilities** * Assist with labor management, payroll oversight, scheduling, and cost controls. * Monitor operational performance and identify opportunities to improve efficiency and profitability. * Support beverage inventory management, purchasing, and loss prevention. * Assist with daily financial reporting, cash handling, and operational documentation. * Ensure compliance with health, safety, sanitation, and Tennessee alcohol service regulations. **Qualifications** * **Minimum 3–5 years of restaurant management experience**, preferably in upscale dining, fine dining, or high-volume full-service restaurants. * Previous experience as an Assistant General Manager, Restaurant Manager, or comparable leadership position strongly preferred. * Proven ability to lead, train, and motivate front-of-house teams. * Strong knowledge of elevated food and beverage service, including wine, spirits, and craft cocktails. * Experience managing labor costs, scheduling, inventory, and restaurant financial performance. * Excellent communication, organizational, and problem-solving skills. * Ability to remain composed, professional, and decisive in a fast-paced environment. * Experience with restaurant POS systems and reservation management platforms. * Availability to work evenings, weekends, holidays, and peak service periods. * Ability to work throughout a multi-level restaurant environment, including regularly navigating stairs. **Why Join Us?** This is a unique opportunity to become part of the founding leadership team of two distinctive hospitality concepts housed within one of Dandridge's historic properties. The Assistant General Manager will play an integral role in establishing our service culture, developing our team, and shaping the long-term success of The Swann House & Quail’s Den. We are looking for someone who shares our passion for hospitality and is excited to help bring an exceptional dining destination to life. Pay: $55,000.00 - $65,000.00 per year Benefits: * Employee discount * Health insurance * Paid time off Education: * High school or equivalent (Required) Experience: * Upscale dining: 3 years (Required) Work Location: In person