Bilingual Clinical Medical Assistant – OB/GYN

**Job Description: Clinical Medical Assistant -** ***Bilingual in English and Spanish strongly preferred.*** **Job Title:** Clinical Medical Assistant **Department:** Clinical **Reports to:** Clinical Manager **Location:** Care for Women **Position Type:** Full-Time **Job Summary:** The Clinical Medical Assistant plays a crucial role in ensuring the smooth and efficient operation of our healthcare practice by performing a variety of clinical and administrative duties. This position involves working closely with physicians and staff to room patients, collect test samples, support medical procedures, assist with nurse visits, perform lab and phone triage duties, maintain patient records, and provide education and guidance. The Clinical MA is typically assigned to a specific provider and is also expected to support other clinical departments as needed to ensure seamless patient care. **Key Responsibilities:** **Patient Interaction:** * Provide compassionate, respectful, and informative care to all patients. * Interview patients to verify demographics and record medical history in the EMR. * Prepare patients for their visit by taking vital signs (blood pressure, weight, temperature, etc.). * Clearly communicate physician orders, follow-up instructions, and procedure prep. * Address patient questions and concerns both during and after visits. **Clinical Support:** * Work directly with the assigned provider to manage clinic flow efficiently. * Call patients back, obtain vitals, room them, and complete chart prep. * Assist the provider during exams and procedures, serving as a chaperone when required. * Anticipate provider needs and prepare necessary instruments and supplies. * Document encounters accurately using approved EMR templates or smart phrases. * Perform and document nurse visit tasks including: * **Injections** * **Urine Pregnancy Tests (UPT)** * **Urinalysis (UA)** * Blood pressure checks, and other tasks as ordered. * Collect, label, and process lab specimens according to proper handling procedures. * Assist with lab-related tasks, including preparing specimens for pickup, managing results, and ensuring compliance with lab protocols. * Cover clinical needs across other departments or providers as assigned to maintain workflow and patient care. **Phone Triage:** * Answer and return clinical phone calls professionally and in a timely manner. * Document and route messages appropriately within the EMR. * Assess patient needs over the phone based on protocol and escalate concerns to nursing or providers when needed. * Communicate lab results, appointment information, or next steps clearly to patients. **Administrative Duties:** * Enter lab, imaging, referral, and medication orders as instructed by the provider. * Ensure all documentation and tasks are completed and signed off before the end of the clinic day. * Assist with scheduling and follow-up coordination when needed. * Answer phones and assist with patient-related communication as appropriate. **Facility and Equipment Management:** * Ensure exam rooms are clean, stocked, and turned over between each patient. * Assist with sterilizing and processing instruments after AM/PM clinic sessions. * Support the Lead MA with inventory management and supply restocking. * Help ensure that the clinic is properly shut down at the end of the day (supplies stocked, heat sources off/unplugged, rooms cleaned). **Compliance and Safety:** * Maintain strict compliance with HIPAA and OSHA regulations. * Follow all safety, sanitation, and infection control guidelines. * Call back only one patient per provider at a time to protect patient privacy. * Participate in ongoing training and continuing education to stay current with best practices. **Team Collaboration:** * Work closely with the Float MA and clinical team to ensure patients are roomed promptly and clinic flow is maintained. * Collaborate with other departments as needed to support patient care and daily operations. * Assist coworkers when your schedule allows, including helping with wrap-up tasks at the end of the day. * Maintain professional and clear communication with all clinical and front office staff. **Other Duties as Assigned:** * Perform additional responsibilities as requested by the provider, clinical manager, or leadership team to support patient care and clinic operations. **Qualifications:** **Education:** * High school diploma or equivalent required. * Certified Medical Assistant (CMA or RMA) preferred. **Experience:** * Minimum of 1 year of experience in a medical office setting. * Prior experience in an OB/GYN setting is highly preferred. * ***Bilingual in English and Spanish strongly preferred.*** **Skills and Knowledge:** * Proficiency with Electronic Medical Records (EMR) and medical terminology. * Excellent written and verbal communication skills. * Strong organizational skills and the ability to multitask in a fast-paced environment. * Compassionate bedside manner and a strong commitment to patient care. * Team-oriented with excellent interpersonal skills. * Knowledge of and compliance with HIPAA and OSHA regulations. **Physical Requirements:** * Ability to lift a minimum of 20 pounds. * Ability to stand, walk, and sustain a fast work pace for a minimum of eight hours per day. **Equal Opportunity Employer:** Care for Women is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. **Note:** This job description outlines the primary duties and qualifications for the Clinical Medical Assistant role. The responsibilities listed are not exhaustive and may change based on the evolving needs of the clinic and leadership direction. Join us to make a meaningful difference in patient lives by providing compassionate care supported by your clinical expertise. This role offers the chance to grow professionally within a vibrant healthcare environment committed to excellence. Pay: $17.00 - $21.00 per hour Expected hours: 40.0 per week Benefits: * 401(k) * AD&D insurance * Dental insurance * Disability insurance * Free parking * Health insurance * Life insurance * On-the-job training * Paid time off * Vision insurance Work Location: In person