Social Media & Guest Experience Coordinator

**Social Media \& Guest Experience Coordinator** **Lake Austin Lights \| Austin, TXSeasonal, Part\-Time \| Hybrid \| 20–30 hours per weekPay: $22 per hourTarget Start: Week of October 5, 2026Event Dates: November 20, 2026–January 3, 2027** **About the Role** **Help bring Lake Austin’s holiday cruise experience to life through engaging content, exceptional guest service, and organized event operations.** **We’re seeking an experienced, creative, and technically savvy coordinator to manage social media and customer inquiries, coordinate VIP experiences, and support merchandise operations. You’ll work with existing photos and footage, turn inquiries into bookings, and help ensure our guests have a memorable experience.** **This role requires initiative, sound judgment, and reliable follow\-through. We need someone who takes ownership, anticipates needs, and works independently while staying connected with the team.** **Responsibilities** **Social Media \& Customer Care** * **Create and edit reels, stories, and static posts using our existing photos and footage.** * **Write engaging captions and copy that reflect our brand voice.** * **Design graphics in Canva and edit videos in CapCut or comparable tools.** * **Build and schedule the season’s content calendar, adding timely content as the event progresses.** * **Consistently monitor Instagram and TikTok inboxes during assigned coverage hours, responding promptly to booking questions, event inquiries, and influencer messages.** * **Independently book customers in FareHarbor after training, ensuring accurate booking details and clear customer communication.** * **Respond to comments and tags, engage with followers, and share relevant user\-generated content.** * **Coordinate influencer collaborations, including bookings, content expectations, and follow\-up on collaborative reels.** * **Research relevant trends, hashtags, and competitors; track engagement, follower growth, and audience feedback to improve content.** * **Handle routine customer concerns professionally and escalate issues to management when needed.** **VIP Guest Experiences \& Event Support** * **Provide attentive, personalized communication with VIP group organizers before their cruise.** * **Confirm booking details, food arrangements, arrival instructions, and special requests.** * **Be on\-site for assigned VIP bookings to greet guests and facilitate a smooth experience.** * **Ensure food is ready and coordinate priority check\-in and boarding with event staff.** * **Serve as a professional point of contact for VIP clients, communicating clearly with management and cruise staff.** * **Anticipate potential issues and help resolve them before they affect the guest experience.** **Merchandise \& Inventory Support** * **Assist management with pre\-season merchandise sourcing, vendor coordination, ordering, storage, and booth preparation.** * **Set up merchandise in Square, including product details, pricing, and inventory settings for on\-site purchases.** * **Track sales and stock levels, identify discrepancies, and support loss\-prevention procedures.** * **Establish low\-stock thresholds and help coordinate reorders based on sales trends and vendor lead times.** * **Help develop and implement a nightly inventory count and checkout standard operating procedure (SOP).** * **Maintain accurate tracking sheets and communicate inventory needs or concerns to management.** * **Pitch in with management and staff to support event operations as needed.** **Season Timeline** **Phase 1 — Onboarding \& Content: Learn FareHarbor, create and schedule content, coordinate influencer/media night invitations, and source gift bag items and giveaways. By October 19, develop a content strategy and schedule approximately six weeks of posts. Daily posting is not required.** **Phase 2 — Merchandise Preparation: Assist with sourcing, ordering, storage, and pricing; set up Square for on\-site sales; and develop inventory tracking sheets and operating procedures.** **Ongoing Priority: Monitor Instagram and TikTok messages daily during assigned coverage hours. Booking and event inquiries remain a priority throughout preparation and the event season.** **Required Qualifications** * **At least 3 years of professional social media management or content creation experience, including direct responsibility for business accounts. Personal social media use alone does not qualify.** * **At least 1 year of event coordination, hospitality, or guest services experience, including group coordination and customer problem\-solving. This may overlap with the experience above.** * **Proficiency with Google Workspace, Instagram, TikTok, Canva, and CapCut.** * **Ability to independently create polished content, write strong captions, schedule posts, and manage customer inquiries.** * **Experience with booking software or a CRM and the ability to manage bookings independently after training. FareHarbor experience is strongly preferred.** * **Hands\-on Square experience, including product setup, pricing, sales reporting, and inventory tracking.** * **Experience supporting merchandise operations, stock counts, reordering, and loss prevention.** * **Excellent written and verbal communication, with the judgment to represent the company professionally to VIP clients, influencers, and customers.** * **Strong organization, attention to detail, and follow\-through without frequent reminders.** * **Confidence learning software, troubleshooting routine technical issues, and using spreadsheets to track operational details.** * **Reliable transportation for scheduled on\-site responsibilities.** **Schedule \& Holiday Availability** **This position requires 20–30 hours per week during pre\-season preparation and the event season, including scheduled evenings, weekends, and holidays. Some content and administrative work can be completed remotely; assigned VIP cruises, merchandise duties, and event support require on\-site attendance.** **Availability throughout the full event season is required, with consistent inbox coverage during assigned hours even after content has been scheduled.** **We operate on Christmas Eve, New Year’s Eve, and New Year’s Day, and applicants must be available if scheduled. No work is required on Thanksgiving or Christmas Day.** **Please disclose planned travel, recurring commitments, or scheduling conflicts during hiring.** **Perks \& Future Opportunities** * **Hybrid flexibility for portions of the role.** * **Complimentary event boat tickets for one friend or family group; details provided upon hire.** * **Hands\-on boating and event experience.** * **A welcoming team with seasonal staff who return each year.** **We hope to find someone who wants to return each season and help Lake Austin Lights continue to grow.** **How to Apply** **Please submit:** * **Your resume highlighting relevant social media, event, customer service, and merchandise experience.** * **Links to business accounts you’ve managed and 2–3 content samples you personally created, with a brief explanation of your involvement.** * **A short description of your booking software, Square, inventory, and event or VIP coordination experience.** * **Your availability from early October through January 3, including any scheduling conflicts.** **Applications without relevant work samples and availability information will not be considered.** **\*\*\* Optional additional hours: Employees may also pick up event check\-in shifts at $20 per hour, separate from coordinator duties.** Pay: $22\.00 per hour Expected hours: 20\.0 – 30\.0 per week Benefits: * Flexible schedule Application Question(s): * Describe your experience managing social media for a business. Include links to accounts you managed and two reels you personally created. Explain your role in content creation, scheduling, and responding to customer inquiries. * This role requires independent customer bookings and Square setup for event merchandise. Which booking platforms or CRMs have you used, and what have you personally set up or managed in Square? Please give specific examples involving products, pricing, inventory, or sales reporting. Work Location: In person