Site Reliability Engineer

**Addverb Technologies USA Inc.** **Role:** Site Reliability Engineer – After Sales **Department:** After Sales / Customer Care **Reports To:** Director – Customer Care **What’s in it for you:** Fully paid employee medical coverage (PPO & HMO tiered plans)**.** Monthly dependent medical allowance. Affluent vacation + sick leave package plus major holidays. 4% 401(k) retirement company contribution (no waiting period). Monthly phone and internet allowance, plus corporate credit card. Team events, trips, and flexibility (with accountability). Opportunities for career growth as Addverb rapidly expands in North America. Work on cutting-edge robotics and warehouse automation projects with global exposure. **Purpose of the Role:** The Site Reliability Engineer – After Sales plays a critical role in ensuring the long-term performance and reliability of Addverb’s robotics and automation solutions for customers. This role is focused on commissioning, troubleshooting, preventive and corrective maintenance, and providing exceptional customer support to ensure seamless integration of Addverb’s automated warehouse solutions into client operations. **Behavioural Skills:** Strong problem-solving and analytical mindset. Excellent interpersonal and customer service skills. Effective communication skills, both verbal and written. Ability to thrive in a fast-paced, mission-critical, and on-call environment. High responsiveness, time management, and accountability. Collaborative and team-oriented approach with strong professionalism. **Responsibilities:** Service & Support: Provide scheduled preventive maintenance services to assigned customers. Deliver on-demand corrective, emergency, and paid service support as required. Assist with start-up and commissioning of Addverb products in collaboration with Installation Specialists. Troubleshoot automation systems including conveyors, ASRS, lifts, robots, barcode systems, and control software. Report product quality issues to Installation/Engineering teams and file quality reports as directed. **Customer Engagement & Satisfaction :** Conduct periodic customer visits to ensure performance, monitor satisfaction, and identify opportunities for improvement. Advise Customer Care Manager on issues, risks, or growth opportunities within assigned accounts. Promote spare parts orders, provide recommended inventory stocking lists, and maintain accountability for spare kits/consignment inventory. Assist customers with orders, consumables, return/repair processes, and system information requests. **Administration & Reporting:** Accurately complete Service Work Orders, Expense Reports, Downtime Reports, and Start-up Logs in a timely manner. Communicate and share information with sales, customer care, and technical support teams to enhance customer experience. **Physical & Travel Requirements:** Willingness to travel 35%–45% (up to 100% during peak project phases). Based in Columbus, OH or Indianapolis, IN (relocation support available). Ability to lift/carry up to 15kg, climb ladders, work from heights, and in confined spaces. Valid driver’s license with a clean record and access to a vehicle preferred. **Years of Experience:** Minimum 3–5 years of experience in installation, commissioning, maintenance, and troubleshooting of automation projects. **Qualifications:** Associate’s degree in engineering or a related field. Pay: $77,000.00 - $87,000.00 per year Benefits: * 401(k) * Dental insurance * Employee assistance program * Health insurance * Health savings account * Life insurance * Paid time off * Parental leave * Relocation assistance * Retirement plan * Tuition reimbursement * Vision insurance People with a criminal record are encouraged to apply Experience: * Automation Service, Maintenance, Support: 3 years (Preferred) Location: * Columbus, OH 43268 (Preferred) Ability to Relocate: * Columbus, OH 43268: Relocate with an employer provided relocation package (Preferred) Willingness to travel: * 50% (Preferred) Work Location: In person