Customer Service Representative

**Customer Service Representative** **BVR Waste & Recycling | Brannon Industrial Group** **Location:** College Station, TX **Job Type:** Full-Time **Pay:** $18.00–$20.00 per hour **Schedule:** Monday–Friday | 8:30 AM–5:00 PM **Position Summary** BVR Waste & Recycling is seeking a dependable, friendly, and detail-oriented **Customer Service Representative** to join our team in College Station, Texas. This full-time, office-based position is responsible for assisting customers with service requests, billing questions, account management, and general inquiries. The ideal candidate is an excellent communicator who enjoys helping people, solving problems, and providing outstanding customer service. We're looking for someone who can multitask in a fast-paced environment, work closely with our operations team, and ensure customers receive accurate information and timely support. **Key Responsibilities** * Answer incoming phone calls and respond to customer emails professionally and promptly. * Set up new customer accounts and maintain accurate account information. * Assist customers with billing inquiries, payments, and account-related questions. * Investigate and resolve customer complaints and service concerns. * Coordinate with dispatch, operations, and other departments to address service issues. * Provide accurate information regarding trash and recycling services, collection schedules, and customer accounts. * Process customer requests and maintain accurate records in company software. * Follow up with customers to ensure questions and concerns are resolved. * Maintain a positive, professional, and customer-focused attitude. * Assist with additional administrative and customer service duties as needed. **Qualifications** * Previous customer service, call center, or office experience preferred. * Strong verbal and written communication skills. * Professional, friendly telephone manner. * Excellent organization, attention to detail, and time-management skills. * Ability to multitask and prioritize responsibilities in a busy office environment. * Basic computer proficiency and ability to learn company software. * Strong problem-solving skills and ability to handle customer concerns professionally. * Dependable attendance and punctuality. * Ability to work independently and collaboratively with other departments. * **Bilingual (English/Spanish) preferred.** * Previous waste and recycling industry experience is a plus. **What We're Looking For** The ideal candidate is: * Friendly, patient, and customer-focused * Dependable and organized * Comfortable handling a high volume of customer interactions * Detail-oriented when managing accounts and billing information * Able to remain professional when resolving customer complaints * Proactive about following up and completing tasks * A team player who communicates effectively with coworkers and customers **Compensation & Benefits** * **$18.00–$20.00 per hour** * Health insurance * Dental insurance * Vision insurance * 401(k) with company match * Paid time off * Paid holidays * Profit-sharing opportunities * Career growth and advancement opportunities **Why Join BVR Waste & Recycling?** BVR Waste & Recycling is part of **Brannon Industrial Group (BIG)**, a family-owned company providing essential waste and recycling services to communities and businesses throughout Central Texas. Our Customer Service Representatives play an important role in keeping customers informed, resolving concerns, and supporting dependable daily operations. At BIG, our culture is built around six core values: **Safety, Relentlessness, Loyalty, Coachability, Integrity, and Customer First.** If you enjoy helping people, building relationships, and being part of a team that serves the local community, this could be a great opportunity for you. **Apply Today** Ready to put your customer service and communication skills to work with a growing, family-owned company? **Apply today** **Work Location:** In person – College Station, TX Brannon Industrial Group is an Equal Opportunity Employer. Pay: $18.00 - $20.00 per hour Expected hours: No less than 40.0 per week Benefits: * 401(k) matching * Dental insurance * Health insurance * Paid time off * Vision insurance Work Location: In person