Parent Navigator/Case Manager

Position Summary The Cultural Navigator serves as a bridge between families, North City Congress staff, schools, and community systems. The position ensures that families understand and can access their child's services, that their language and cultural context are respected, and that no family falls through the gaps. The Cultural Navigator also provides field-based support to Behavioral Health Technicians (BHTs), assists with staff communication and compliance tracking, and supports community outreach, including promotion of North City's daycare program Core Responsibilities * Accompany families to appointments and provide real-time support and advocacy. * Translate not just language, but cultural context, ensuring families feel understood and respected. * Assist families in completing complex paperwork and navigating program requirements. * Attend and provide support at IEP meetings. * Support staff, clients, and families with camp, NCC trainings, and events. * Advocate on behalf of families when systems, including CBH, are unresponsive or difficult to navigate. * Support community education programming and outreach efforts. * Maintain consistent communication with the clinical team to ensure no family falls through the gaps. * Build and sustain trust-based relationships with families and community partner Additional Responsibilities: BHT Field Support and Supervision * Provide in-field support, guidance, and supervision to BHTs while they are providing services in the home, school, and community. * Assist BHTs with scheduling concerns, caseload coordination, and other service-related needs. * Provide hands-on support in the field when additional assistance is needed to help BHTs effectively support their clients. Client and Parent Support * Manage and support assigned client caseloads and maintain communication with parents and guardians. * Meet with families in the home and community to assist with required paperwork and documentation to maintain compliance with North City and CBH requirements. * Review assessments and service-related information with parents to help them better understand their child's services and recommendations. * Assist families with identifying and accessing community resources and supportive programs. * Communicate with clients' schools, when appropriate, to help families coordinate school meetings, appointments, and other service-related needs. * Assist with scheduling and ensure BHTs have the client information needed to begin and maintain services. * Monitor caseload-related needs and communicate changes or updates to appropriate staff members. Staff Communication and Compliance * Send professional emails to BHTs regarding caseload assignments, scheduling, documentation, and compliance requirements. * Monitor and respond to emails so that staff questions and concerns are addressed in a timely manner. * Send staff-wide reminders regarding mandatory trainings, training due dates, upcoming schedules, documentation requirements, and other important deadlines. * Assist with tracking missing, expired, or upcoming documentation and supervision, and communicate with staff about items that require completion or renewal. Community Outreach and Daycare Promotion * Promote the new daycare program within the community to increase awareness and enrollment. * Visit community locations and organizations to provide information about the daycare and connect with prospective families. * Engage with parents and community members to explain available services and encourage families to consider enrollment. * Support outreach efforts aimed at building relationships with community organizations and expanding North City's client base.Join us in making a meaningful difference by supporting families through compassionate guidance, resource connection, and empowering advocacy! Pay: $25.70 - $30.95 per hour Work Location: In person