Customer Service Representative

At LIT Method, we’re redefining recovery. From our award-winning cold plunges to our handcrafted saunas, we design products that bring world-class wellness into homes, studios, and performance spaces. What started as a single studio has evolved into a global movement trusted by athletes, entrepreneurs, and wellness seekers who want the very best in design, performance, and results. Our mission is simple: to transform recovery into a lifestyle. Every detail from materials to customer experience is crafted with the same care we bring to our community. The Role We’re looking for a Customer Experience & Support Specialist who can combine technical troubleshooting with exceptional customer care. From guiding customers through set-up and maintenance, to managing cases in our CRM, you’ll ensure every interaction builds trust and loyalty. What You’ll Do * Serve as the primary point of contact for customer questions and technical issues. * Walk customers through troubleshooting steps for cold plunge and sauna equipment. * Manage and document customer interactions through our CRM system. * Coordinate with operations and fulfillment teams on shipping, installation, and warranty cases. * Proactively follow up with customers to ensure their experience exceeds expectations. * Identify and report recurring technical issues or trends to improve products and service. What You Bring * 2+ years in customer service or technical support, ideally in fitness, wellness, or consumer hardware. * Strong communication skills with the ability to explain technical concepts clearly. * Experience with CRM tools (HubSpot, Salesforce, or similar). * Calm under pressure and solution-oriented. * A passion for health, wellness, and elevating the customer journey. Why Join Us * Competitive pay and growth opportunities. * Health, vision, and dental benefits. * Employee discounts on all LIT Method recovery products. * Be part of a **fast-growing movement** in wellness and recovery. * Work with a team that values **innovation, craftsmanship, and customer happiness**. Pay: $30,000.00 - $40,000.00 per year Work Location: Remote