Hotel Front Office Supervisor

**Hotel Front Office Supervisor Job Description:** Be the "face" of the hotel! Create a great first impression as you greet and welcome guests upon arrival and allow them to leave with a smile as you wish them a fond farewell. The right candidate for this very important role will be friendly, outgoing, professional, have a positive demeanor and excellent communication skills. You should be able to delegate effectively, demonstrate initiative, take ownership of issues and have good problem solving skills. Responsibilities will include registering guests into the computer, verifying their reservation, address and credit information, and accepting payments for guests' accounts both at time of registration and checkout. As a Front Desk Supervisor, you will assign specific tasks to Front Desk Agents as applicable and necessary as well as provide ongoing training and support to Front Desk Agents. You will also control entrance of safety deposit boxes, maintain all front desk related equipment and supplies as well as oversee the daily operation of the front desk; becoming an integral part of the guests hotel stay. **Hotel Front Office Supervisor Responsibilities:** * To be thoroughly acquainted with all check\-in policies and procedures. * To be experienced with various guest scenarios. * To be familiar with all technical equipment related to the Front Desk. * To be familiar with all hotel facilities and offerings. * To understand the influence and importance of all departments on the Front Desk. * Responsible for the training of new associates. * Must be familiar with shift checklist and be able to run the desk in absence of the Manager. * Understand and be able to perform rooms control duties. * Familiar with all reservation special packages. * Understand all radio codes and emergency procedures. * **Hotel Front Office Supervisor Requirements:** * Hotel experience a must * Attain a high propensity for customer service. * Previous cash handling experience. * Ability to stand for prolonged periods of time. * May require working overnight shift. * Computer Skills (MS Office, MICROS, OPERA) * High school or equivalent education required. Two years hotel front desk experience required. Supervisory experience preferred. Job Type: Full\-time Pay: $20\.00 \- $22\.00 per hour Benefits: * 401(k) * Dental insurance * Employee discount * Flexible schedule * Health insurance * Paid time off * Vision insurance Ability to Relocate: * Woodbury, NY 11797: Relocate before starting work (Required) Work Location: In person