Customer Service Supervisor

**Job Title:** Customer Service Supervisor **Company:** American Range Walls **Location:** Remote **Reports to:** Strategy \& Operations Associate **Type:** Full\-time **Compensation:** $30,000 \- $60,000\. Commensurate with experience and the scope of responsibilities the candidate is willing and able to undertake. **About American Range Walls** American Range Walls designs and manufactures modular wall systems used by law enforcement, military, and private tactical training facilities across the world. Our lightweight yet durable corrugated solutions are purpose\-built for shoot houses, force\-on\-force scenarios, live fire ranges and more. We exist to make advanced training safer, more accessible, and more realistic — without the high cost and complexity of traditional modular systems. **Role Overview** At American Range Walls, you’ll work directly with our Co\-Founder and Strategy \& Operations Associate to run the day\-to\-day customer operations of the business. You’ll own the customer experience end\-to\-end: inbound calls and emails, shipping coordination, and post\-sale follow\-up. You’ll also manage a small team of customer service representatives — coaching their communication, reviewing their work, and setting daily direction. You'll wear many hats and should be ready to solve different problems that arise each day. This is a great opportunity for someone who thrives in a startup\-like environment, enjoys developing a small team, and is confident speaking with customers daily. **Core Responsibilities** You will own the customer experience end\-to\-end. Most of your time will be spent coaching a two\-person customer service team and working directly with customers by phone and email. * Lead the customer service team — review their customer interactions, provide coaching feedback, and delegate daily tasks * Handle calls and emails from customers and leads, displaying your expertise in American Range Walls' products * Turn customer inquiries into quotes and close sales, answering questions and completing required paperwork. * Ensure a positive post\-sale experience through shipping coordination, delivery issues, and customer first impressions **Ideal Candidate** * Comfortable working remotely and independently * Comfortable spending up to half your day on the phone * Self\-motivated, detail\-oriented, and resourceful * Strong communicator and comfortable juggling multiple priorities * Familiarity with Google Workspace and Microsoft Office is a plus * Experience with sales, customer support, and management of a small team is preferred * Familiarity with public safety training/firearms industry products is a plus but not required. **Compensation \& Work Environment** * Full\-time, remote * Must work US business hours (roughly 8 AM \- 5 PM Central Time; flexible) * Compensation depends on experience and scope of responsibilities * High\-autonomy environment with collaborative support from leadership * No formal education or experience requirements **Opportunities for Growth** American Range Walls is a young, rapidly growing company. As our business scales, you will have ample opportunities to create value through your unique insights. We are looking for a proactive leader who is eager to take initiative and actively shape the company's future, rather than simply executing assigned tasks. Pay: $30,000\.00 \- $60,000\.00 per year Benefits: * Paid time off Application Question(s): * To apply, please send your resume and a 1\-2 minute video explaining your interest in the position to jobs@americanrangewalls.com. Work Location: Remote